Technical Account Manager – Middleware (Remote, Spain)
Red Hat's Technical Services team is seeking an experienced engineer to join as a Middleware Technical Account Manager (TAM) in Spain. This role involves working closely with customers to understand their IT infrastructure, processes, and needs, providing architectural guidance, and supporting the Red Hat Middleware stack. It is a non-sales role focused on customer engagement and technical support.
Responsibilities:
* Act as a technical ambassador for Red Hat Middleware technologies.
* Develop relationships with key stakeholders and deliver portfolio updates.
* Advise on technology changes, conduct technical investigations, and provide guidance on current and future use of Red Hat offerings.
* Manage customer cases, create engagement plans, handle escalations, and collaborate with engineering teams.
* Deliver training, presentations, and periodic operational reviews.
* Travel as needed for customer visits or internal events.
Requirements:
* Technical support, development, engineering, or QA experience with strong communication skills.
* Ability to manage and grow enterprise customer relationships.
* Willingness to learn and obtain certifications such as RHCE, OCP, OSP, Ansible.
* Native Spanish and proficient English communication skills.
* Ability to explain complex technical concepts clearly.
* Interest in developing skills in OCP, Ansible, RHEL.
* Knowledge of JEE/Jakarta platform, Java middleware technologies, and troubleshooting large-scale Java applications.
Preferred Skills:
* Experience with API management systems like Red Hat 3Scale.
* Experience with Kafka or similar event streaming tools.
* Java coding/development experience, familiarity with JBoss EAP, JBCS HTTP Server, and automation with Ansible.
* Experience with Single Sign-On solutions like Keycloak.
Red Hat is a leading provider of open source software solutions, promoting a culture of openness, inclusion, and innovation. We support diversity and provide accommodations for applicants with disabilities.
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