Solutions design manager - ibiza

Regional Solution Design Manager (EMEA)

Location: Netherlands | Reports to: EVP Sales Enablement- EMEA

Company: TP

Step into a role where your strategy shapes global impact.

At TP, growth isn't just a number—it's a mindset. With a global footprint across 170+ countries, we're not just leading the CX industry—we're transforming it.

Now, we are seeking a Regional Solutions Design Manager- EMEA to play a pivotal role in shaping complex, large-scale client solutions across CX, Digital Transformation, AI, and outsourcing environments.

This is a highly strategic, client-facing role where you will engage directly with senior stakeholders and architect innovative solutions that drive measurable business outcomes for some of the world's leading brands.

Your Mission:

This role sits at the heart of strategic deal shaping — partnering closely with Sales, Pre-Sales, Operations, Digital Transformation, and SMEs across the business to design innovative, scalable, and commercially viable solutions that address client challenges and drive long-term value.

As a Solutions Design Manager, you will own the integrity of the end-to-end solution — ensuring it is technically sound, operationally deliverable, financially aligned, and strategically differentiated.

What You will Do:

• Lead the end-to-end design of complex bids, RFPs, and transformation opportunities.
• Engage directly with clients and executive stakeholders to understand strategic priorities, business challenges, and transformation goals.
• Translate client business drivers and objectives into structured, implementable solutions in coordination with internal and external stakeholders.
• Own overall solution integrity, ensuring alignment across technology, operations, finance, and compliance.
• Design integrated solutions combining input from various SME's like Vertical, Horizontal, Operations, Digital Transformation, AI, Automation, implementation, support departments SMEs.
• Act as the key integrator between ideation and proposal delivery, validating feasibility and alignment with TP capabilities.
• Act as the solution design authority, ensuring all proposals adhere to TP standards.

What You Bring:

• 8+ years' experience in solution design, bid leadership, or transformation within BPO/Outsourcing, digital, or technology-enabled services.
• Proven track record of designing and delivering large-scale, multi solution and/or multi-country solutions.
• Strong understanding of Digital Transformation, AI/Automation, analytics, CX platforms.
• Ability to integrate solutions & business processes with technology and operational delivery models.
• Strong commercial acumen with the ability to balance innovation, scalability, and financial viability.

Why Join Teleperformance?

This is an opportunity to shape high-impact, transformational client solutions at a global scale — working at the intersection of business, technology, AI, and customer experience.

You'll be part of a collaborative, forward-thinking environment where innovation, strategic thinking, and commercial impact are at the core of everything we do.

We're open to consider all applicants from EMEA.