**Join MST Holding and Explore the Exciting World of Tourism**
MST Holding is a leading international business group specializing in Business Processes, Consulting, and Multichannel Contact Center services. We collaborate with prestigious general brands and are currently expanding our team in **Barcelona**.
**Your Role**:
- **Client Relationship Management**
Engage directly with exclusive casino clients, providing personalized support and special privileges to enhance their overall experience.
- **Benefits Management & Issue Resolution**
Serve as the key point of contact for offering special discounts and resolving any issues casino clients may encounter, ensuring high satisfaction and loyalty.
**What We’re Looking For**:
- Native-level fluency in **English and French**:
- Genuine passion for discovering and promoting travel and tourism experiences
- Previous experience in customer service or a call center environment, with strong communication and problem-solving skills
**What We Offer**:
- Full-time position**:39 hours/week**, Monday to Friday, from **08:00 to 17:00**:
- **Permanent contract**:
- **Competitive salary**: €18,978.62 gross annually (according to Contact Center agreement, "Gestor" category, plus language bonuses)
- A **multicultural, friendly work environment** with real opportunities for career growth
If this sounds like the opportunity you're looking for, we’d love to hear from you! Our recruitment team is excited to discover your talent and potential.
Application Question(s):
- You reside in Barcelona and have the legal documentation to work (DNI, NIE, Social Security number, and a Spanish bank account) ?
**Experience**:
- costumer service: 1 year (required)
**Language**:
- english (required)
- french (required)
Work Location: In person