Digital Customer Success Manager (D-CSM) – Generalists EMEA – Barcelona (Spanish & Italian speaker)
SAP is a market leader in enterprise application software. This role is part of the Customer Success Management organization, creating a virtual digital customer engagement experience with a low‑touch, digital approach.
About the Role
The D‑CSM will manage customer onboarding, adoption, and renewal for up to 100 customers across SAP cloud lines.
Further Responsibilities
- Onboard new customers through virtual onboarding sessions and regular check‑ins.
- Share SAP resources such as webinars, trainings, events, and best practices.
- Assist customers with showstoppers and roadblocks.
- Drive customer adoption, respond to risk scenarios, and engage 1:1 or 1:many initiatives to deliver outcomes at scale.
- Maintain high standards of customer engagement, focusing on loyalty by sharing tools, processes and resources.
- Identify at‑risk customers and collaborate with cross‑functional teams.
- Encourage and assist customers on AI adoption topics.
- Act as the trusted advisor and first point of contact for non‑technical inquiries.
- Identify opportunities to expand the digital customer base (upsell & cross‑sell).
- Build a network of key internal stakeholders to support customer success.
- Analyze and interpret customer data to prioritize engagements, improve satisfaction, and accelerate SAP’s reference pipeline.
Requirements
- Location: Barcelona.
- 3+ years of experience in a customer‑facing role managing complex relationships in the software industry.
- Experience with SAP cloud SaaS solutions such as S/4HANA Cloud, Supply Chain Management, Human Capital Management, Customer Experience, or Procurement is a plus.
- Experience managing high‑volume customer engagements.
- Proven experience working with diverse, cross‑functional teams, both virtually and globally.
- Strong teamwork and collaboration orientation.
- Strong interpersonal, listening, written and oral communication skills.
- Motivation, flexibility and ability to learn quickly in a fast‑changing environment.
- Creative problem‑solving under pressure.
- Fluency in Spanish and Italian is a plus.
What You Get From Us
At SAP you’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. You’ll benefit from continuous learning, skill growth, great benefits and a team that wants you to succeed.
Equal Opportunity
SAP is committed to Equal Employment Opportunity and to providing accommodations to applicants with disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, veteran status or disability.
Required Disclosures
Successful candidates may be required to undergo a background verification with an external vendor.
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