Kantar Media is seeking a support engineer to join our offices in Rennes with the following responsibilities:
* To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) :
* To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.
* To follow up issues through ticketing tool through permanent dialog with customers.
* To support customers for the installation and the maintenance of their systems.
* To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.
* To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems.
* To support presales activity trough technical advices when it is necessary.
* Good written and fluent oral communication in English is required for this position.
* Support activities require to travel abroad from time to time.
Experience Required:
* Technical Experience in network distributed architectures (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….) based on Linux systems, ideally for multimedia applications (video/audio).
* Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.
Technical skills:
* Experience in system administration with Linux (Debian/Redhat/Centos)
* Knowledge of network protocols basics (routing, tunneling,…) and network issues debugging experience
* Nice to have skills
o Audio technologies experience and Basic Audio analysis (Audacity tools)
o Audio interfaces knowledge (sound cards, audio interface), professional TV tuners
o Script shell experience with Python in Linux environment
o System monitoring tools knowledge like Zabbix
Personal skills
* Good written and fluent oral communication in English
* Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances
* Team spirit oriented within an international and multi-cultural organization
* Highly organized and able to manage concurrent requests from customers
* Issue analysis oriented and technically rigorous
* Autonomous to investigate on complex issues and to manage corrective actions
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