Heike, Sergi, and Torsten are overwhelmed by recent successes and are looking for two more people to become our next customer service champions.
We are a small B2B company developing top-tier Fleet Management software for organizations with a fleet of 100 or more vehicles. Our team is fully IT-focused, with Heike managing daily tasks from Germany, and Sergi and Torsten handling development in Barcelona.
Are you great with people, tech-savvy, and organized? We’re seeking a friendly, detail-oriented individual to be the first point of contact for our B2B customers.
Here’s what you’ll be doing:
* Customer Support: Assist clients in navigating our IT system, troubleshoot issues, and ensure they feel supported.
* Invoicing: Manage invoicing accurately to ensure smooth operations.
* Proposal Writing: Create clear, compelling proposals for prospective clients.
* Client Relations: Maintain communication with customers and prospects, building strong relationships and demonstrating our value.
Requirements - What we’re looking for:
* Excellent communication skills for frequent client interactions.
* Strong organizational skills to handle multiple tasks.
* Experience with IT systems and customer support tools, or a quick learner eager to acquire these skills.
* Good writing skills for proposals and professional emails.
All our customers are based in Germany, so proficiency in German is essential.
Offer - Why you’ll love it here:
* This is not a call center role; instead, you’ll build meaningful relationships with our B2B clients.
* Be part of a dynamic, growing team that values your input.
* Flexible work environment with fixed hours but options for remote work.
* Workdays Monday to Friday, with no weekends or out-of-hours work.
* Presence on Spanish holidays and varying German working days may be required, but negotiable.
* Opportunities for growth and increased responsibilities as we expand.
As a small but rapidly growing company, we offer extensive training, guidance, and resources for your personal development.
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