One-day hiring process! Earn up to 50k monthly! Sapient is looking for dedicated Customer Service Representatives to join our team in Ortigas-Pasig! This is for urgent hiring, submit your application now!
Responsibilities:
* Lead the team to meet and exceed client expectations regarding customer service
* Provide backup support to the team and make sure department goals are met
* Monitor call volume; prioritize and distribute workload for the team
* Track and measure individual and team goals throughout the day and on a long term basis
* Provide motivational support to team members to maintain high morale and productivity
* Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
* Conduct performance reviews, deliver coaching to the team so they perform at the highest levels
Qualifications:
* Completed 2 years in College (No Back Subjects).
* 3 years or more experience in BPO set-up.
* 2 years experience as Team Lead in BPO Set-Up.
* Amenable to work in rotating shifts (morning, mid, & night shifts)
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Apply today!
Job Type: Full-time
Pay: Php40,000.00 - Php50,000.00 per month
Benefits:
* Employee discount
* Health insurance
* Life insurance
Schedule:
* 8 hour shift
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