**Description**
CloudBlue is a technology solution startup born from the need to digitally transform a multibillion-dollar enterprise. The CloudBlue platform orchestrates ecosystems for customers worldwide, including the largest B2B Cloud Marketplace in the world. We have spent 15+ years innovating and investing in digital transformation, subscriptions, and multi-level partner ecosystems. Today, hundreds of customers rely on CloudBlue to orchestrate their ecosystems and scale their businesses globally.
By joining the CloudBlue team, you'll be playing a significant role in our growth, having an opportunity to make an immediate impact on the business. Our entrepreneurial scope means we operate with the agility of a high growth start-up,
but with the confidence & backing of a Fortune 100 corporation, Ingram Micro.
At CloudBlue you'll work with a diverse and multi-cultural team that spans cultures, continents, and time zones to serve our global customer base. You'll be a part of a culture that emphasizes trust, open communication, and continuous learning.
Your Responsibilities:
- Providing support in a 24x7x365, KPI-driven Cloud environment- Triaging to internal and external teams, pushing for resolution within OLAs by being the Customer advocate with Engineering, Development and 3rd party Vendor teams- Monitoring systems and handling events, proactively recognizing and acknowledging alerts, responding to alerts or emergency issues within 5 minutes during working hours (Event Management)- Document, publish and maintain knowledgebase articles to help optimize the workforce- Drive operational efficiency and improvements
Requirements to you:
- 2+ years of experience working in capacity of Technical Support or similar- Good system administration skills
- Strong understanding of Cloud Computing concepts- Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP- Experience working with Webservers and Databases - Apache, IIS, MySQL, MSSQL and PostgreSQL- Strong understanding of Monitoring tools (Zabbix, Monitis)- Strong knowledge of Application Protocols - DNS, HTTP, HTTPS (SSL), FTP- Understanding of network protocols, such as TCP/IP, UDP- Knowledge of standards, protocols, and data formats:
JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML- Programming/scripting experience (Bash, Python, PowerShell, PHP, etc)- Knowledge of SQL- Ready to work night shifts- Passion for providing exemplary customer service, strong customer focus- Eager to learn new technologies- Good verbal and written professional communication, fluent in English.
- Self-motivated and proactive in performing duties- Attention to detail- Team player
Nice to have. Exposure to:
- ITIL certification- Microsoft Azure certification- Exposure to virtualization and orchestration technologies such as Docker and Kubernetes- Understanding of CI/CD concepts and experience working with DevOps tools such as Jenkins, Terraform & Puppet- Experience with CloudBlue Commerce platform- Experience with API (REST, Oauth)
We value creativity, enthusiasm and proactiveness to achieve results.
LI-MBS
LI-Hybrid
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