Location : Spain - Barcelona | Job-ID : 213530 | Contract type : Permanent | Business Unit : Service Desk Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Integral Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems. Responsibilities
Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe Resolving IT issues of our partners which can occur during office work Documentation and logging of calls on the ticketing tool Delegation of problems which cannot be resolved to the competent teams Maintaining and improving customer satisfaction level Communication with your direct team members and different departments Benefits
Remote work 80% of the time - 4 days / month on-site Full-time contract 39hours / week Schedule : rotative, Monday-Friday 07 : 00-19 : 00 Starting date : 1st of July Ticket restaurant (1100€ per year) Private health insurance with Sanitas after 6 months Annual salary of 20,535.87€ gross / year An international environment where people support and respect each other Access to VIP District : gym discounts, restaurants, car wash, etc Career development and leadership program opportunities Free online language classes (GER, FRE, SPA & ENG) Fast recruitment process Fully paid training Qualifications
You have an advanced level of Portuguese, Spanish and English You are interested in learning about IT You have a positive, can-do attitude and you like problem-solving You have logical thinking and enjoy helping other people to solving issues You have outstanding communication skills and customer focused mind-set You enjoy working in a team You respect the time schedule and are punctual
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