About us: We are a Data & AI company based in Switzerland. We enable companies from various industries to unlock their potential, from biotech to banking. Since 2018, several multinational customers trusted us with over 48 projects.
We are seeking a skilled ServiceNow expert to join our team. The candidate should have a strong understanding of ServiceNow design, development and implementation.
Key Areas of Accountability / Responsibility
Business Analysis & Process Management
Manage enterprise service management (ESM) processes for specific service delivery units (SDU) such as IT, HR, Finance, Procurement, and custom applications.
Translate business needs into functional and technical ServiceNow requirements.
Design, implement, and maintain SDU-specific processes within the ServiceNow platform, ensuring automation where possible.
Control and improve process effectiveness, efficiency, and compliance by influencing behavior and driving change.
Conduct platform audits, report findings, and propose improvements.
Actively participate in IT and ESM platform-related projects.
Technical Expertise & Platform Support
Act as a ServiceNow subject matter expert, offering both technical and functional guidance.
Customize and configure ServiceNow applications to meet business and technical requirements.
Ensure platform stability, performance monitoring, and technical troubleshooting.
Collaborate with cross-functional teams to develop integrated service management processes.
Provide deep technical support, troubleshooting, and platform configuration.
Conduct training sessions and workshops for end-users and stakeholders.
Knowledge Management & Training
Ensure knowledge creation, maintenance, and publication of platform-related processes.
Review knowledge articles for accuracy and completeness.
Lead and participate in internal change control boards and process audits.
Qualifications:
More than 7 years of experience as ServiceNow Consultant, Developer or Architect.
Fluency in English is a must.
Certified in ITIL Foundation (v3 or v4).
Familiarity with data management and / or data management tools will be considered as advantage.
Experience working in an Agile/Scrum environment.
Experience working in international environment.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
What We Offer:
Opportunity to work in an international environment within a within a group company.
A dynamic and supportive work environment.
Professional development opportunities and career growth.
Flexibility in work location and schedule.
Opportunity for self-initiative.
We kindly ask all applicants to submit their CV in English.