Dutch Customer Experience Specialist in Valencia!
Join Our Team as a Customer Experience Specialist in Valencia!About the job
Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!What Youll Do:
Engage with Customers:
Communicate effectively through phone, email, chat, and social media to provide top-notch support.Personalize Interactions:
Utilize your extraordinary communication skills - listening, empathy, and personalization - to make every customer feel valued.Guide and Assist:
Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.Enhance Processes:
Identify customer needs and escalate issues internally to improve our services and processes.Drive Performance:
Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.Boost Retention:
Maintain high customer satisfaction and retention through impactful experiences.Who Were Looking For:
Language Proficiency:
Excellent Dutch (C2) skills with a strong command of English (C1 level).Problem-Solver:
A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.Empathetic Approach:
Calm and understanding when dealing with challenging customer situations.Curious and Creative:
A love for investigation and using creative problem-solving skills to ensure satisfaction.Target-Driven:
Aiming to exceed expectations and achieve outstanding results.What We Offer:
Attractive Remuneration:
Competitive salary based on experience, skills, and performance.Flexible Shifts:
Work shifts between 9:
00 AM and 11:
00 PM, with opportunities for late-night shifts (2:
00 PM - 11:
00 PM).On-Site Environment:
Fully on-site role (no remote work available).Diverse Team:
Be part of a dynamic international team representing over 25 nationalities.Employee Benefits:
Enjoy a benefit program that includes free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.Career Growth:
Thrive in a high-performance culture that supports your career development within the organization.Administrative Support:
Receive assistance with Spanish administration matters.Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!
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