1. ContextThe client is an international IT services organization delivering shared digital and infrastructure solutions to multiple business entities within a large financial services group (insurance and banking).Operating at an international scale with offices across several countries, the organization designs, builds, and operates transversal IT solutions supporting business growth, accelerating time to market, and optimizing operational costs.Its mission is to maintain high-performing, secure, and scalable infrastructure services that enable business continuity and innovation across the group.2. Service DescriptionThe service will be part of a Network Operations unit, composed of IT professionals involved in solution delivery, operational support, and service maintenance for group-wide infrastructure environments.The role will be integrated into the Operational Excellence – Network Operations support teams and will work closely with both local and global teams, covering the following areas:Systems, database, and network managementApplication maintenance and operational supportIPC process managementProject managementQuality of Service (QoS) and governanceThe teams provide:IT infrastructure support for business and development teamsTechnical activities including:Production support and IT service deliverySupport for application development and ongoing maintenanceThe service contributes across the full project lifecycle, from technical studies and solution design to delivery and long-term maintenance.3. DeliverablesAs part of an existing technical team, the service will be responsible for:Platform management, maintenance, and monitoringData analysis, trend assessment, and proactive troubleshootingCollaboration with central teams for incident and problem resolutionDocumentation of network changes and operational activitiesProviding strong troubleshooting expertise in production environments4. ExpertiseMandatory expertise:Strong experience in network monitoring platforms and data analysis within network environmentsProven hands-on expertise with Zabbix, NetScout, Grafana, and SpectrumNice to have:Background in Telecommunications, Computer Science, or a related fieldKnowledge of network and security technologies and protocolsExperience supporting incident handling and problem-solving activitiesExposure to large-scale or enterprise network operationsNetwork certifications such as CCNA, CCNP, or equivalentLanguage:Full English working environment (mandatory)#J-18808-Ljbffr