THE WORK: Join us in creating exceptional experiences for our customers! You will build knowledge and support the organization while participating in problem-solving discussions. Your expertise in Customer Technical Support will be invaluable as you engage with clients and help them navigate their challenges. We are excited to see how your contributions will make a difference in our community!
Identify and log customer issues and outages to ensure prompt resolution.
Monitor incidents and escalate as necessary to meet service level agreements.
Analyze trends and suggest improvements to enhance customer satisfaction.
Deploy service management procedures and tools to maintain documentation standards.
Operate production services in alignment with established protocols.
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HERE'S WHAT YOU WILL NEED:
Advanced proficiency in Customer Technical Support.
Advanced proficiency in Customer Satisfaction.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Advanced Quality Assurance (QA)
Intermediate Communication Skills
Advanced Problem-Solving Abilities
Intermediate Time Management
Expert Analytical Thinking
About Accenture
Accenture is a leading integral professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us atwww.accenture.com
Declaración de igualdad de oportunidades en el empleo
Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.