Schneider Electric is seeking a highly skilled Senior Service Leader to oversee and continuously improve the delivery of global Security Services covering Endpoint Security, Network Security, and Cloud Security.The Senior Service Leader will not directly manage people but will act as the Service Manager / Service Owner, responsible for the performance, quality, reporting, governance, and continuous improvement of the services delivered by the Security Operators team for a target population within Schneider Electric: R&D.The security services cover topics such as Antimalware, EDR, encryption, local admin privilege management, firewall rules, VPN issues, proxy exceptions, and various cloud security‑related domains.The role requires strong service management skills, excellent communication, a proactive mindset, and strong proficiency in dashboards, KPIs, and SLA reporting.Key Responsibilities:Ensure the delivery of high‑quality, customer‑focused security services, acting as the primary Service Manager.Drive the development and implementation of best practices across security operations.Collaborate with stakeholders globally to understand needs and ensure service alignment.Lead continuous improvement initiatives to enhance service reliability, quality, and efficiency together with the Security Operations leaders.Communicate clearly, proactively, and transparently with technical and non‑technical audiences.Serve as the Service Manager / Service Owner for Endpoint, Network, and Cloud Security services.Govern and monitor the service delivered by the Security Operators team (without direct people management).Develop, maintain, and deliver dashboards, KPIs, and SLA reports to leadership and stakeholders.Ensure operational excellence, service compliance, and adherence to defined processes.Identify risks, recurring issues, and improvement opportunities using a proactive, data‑driven approach.Coordinate service reviews, track action plans, and ensure follow‑through on improvements.Maintain and enhance standard operating procedures, runbooks, and service documentation.Partner with cross‑functional teams (SOC, Engineering, Cloud, Infrastructure) to drive service enhancements.What qualifications will make you successful for this role? Bachelor Degree in Engineering, Telecommunication, Information Technology or similar5+years experience in managing global IT servicesNetwork and Cybersecurity Knowledge are nice to haveFluency in EnglishKey Competencies: Strategic thinker with strong analytical skills and ability to see the full picture.Great communication skills and capacity to translate business needs into digital solutions.Excellent stakeholder management and communication skills.Collaborative mindset and leadership capabilities.What will you get? We adapt to you: With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
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