**Travel Customer Service
- Native Italian (Weekends)** **(**220001LS**)**
**PRIMARY LOCATION**: SPAIN-CATALONIA-BARCELONA
**ORGANIZATION**: AP Specialized Insurance
**CONTRACT TYPE**: Regular
**SHIFT**: Evening Job
SCHEDULE**: Full-time
**DESCRIPTION**
Do you like helping people? Do you feel comfortable working as a customer service? Are you looking for a new challenge? We have a job opportunity for you!
AXA Partners is transforming around the world and we want you to be part of our trip.
Your functions will be to interact with our customers who need immediate assistance, providing ongoing support and making sure that each client is offered the best solution.
We are looking for Travel Customer Service Specialist who are determined to grow and develop within a leading insurance organization in the world.
Join an exciting team that is committed to making customers' lives easier!
How will be your day by day with us?
Travel Customer Service Specialist interacts with clients who need assistance, providing ongoing support through value-added services.
The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts.
The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation. The main tasks are:
- Advice and orient customers towards an appropriate solution of their cases, offering a rapid and tailored customer care response to their problems, in line with the coverage guaranteed under the customers' policy
- Dealing with different customer types with confidence irrespective of their status, culture or behaviour
- Encourage close working liaison between operations & internal teams by: Giving clear case management plans, explaining client's situations to staff, clients and customers as required.
- Advising on medical claims decisions when necessary
- Actively adding to safe, cost effective service delivery
- Encouraging excellent communications to all job interfaces
- Ensuring that all protocols for the delivery of world class customer service are kept current, compliant with regulation and that they are adhered to.
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**QUALIFICATIONS**
- Ability to effectively communicate in Italian and English is essential and a high level in Spanish is desirable
- The sensitivity and empathy to deal with customers who may be distressed by their medical problems and/or those of their relatives.
- Excellent customer service skills.
- Willingness to take initiative and use judgement to solve problems and case work
- Excellent organisational and time management skills
- Ability to demonstrate a highly professional work ethic in line with core AXA values and AXA Leadership Framework behaviours
- Flexibility
- The ability to get things done / deliver results to agreed customer standards
- Computer literate. (including using Word and Excel)
- Excellent keyboard/talking & typing skills
- Pressure absorption, at times you will be under a great deal of pressure through seasonal workloads. You will need to be able to deal with situations calmly and still focus on delivering great service.
- Team skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.
**ABOUT AXA**
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
**WHAT WE OFFER**
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.