Are you ready to take your career in customer success to the next level in Barcelona? Our client is looking for a German-speaking Account Executive to join their Customer Success team in Spain.
Join a fast-growing project in the property and hospitality sector, where you will support client success, optimize account performance, and drive long-term growth. Work in an international environment with strong development opportunities and a prime office location by the sea.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
Manage and develop relationships with newly onboarded and existing hostsProvide ongoing support to ensure client satisfaction and long-term retentionOptimize account performance by improving listing quality and engagementAddress client needs proactively and offer tailored solutionsManage a pipeline of accounts and ensure consistent progress toward growth targetsTrack performance and activities using CRM tools such as SalesforceMeet or exceed outreach and engagement KPIsIdentify opportunities for account growth and process improvementsCollaborate with internal teams to enhance performance and resultsParticipate in training, development, and knowledge-sharing initiatives
Candidate profile
At least 1 year of experience in customer success, account management, or similar client-facing rolesFluent in German (C2) and proficient in EnglishStrong communication, relationship-building, and problem-solving skillsProven ability to meet or exceed targets in a performance-driven environmentExcellent organizational and multitasking skillsExperience with CRM tools such as Salesforce is an advantageBackground in hospitality, property management, or similar industries is a plusProactive, solution-oriented, and adaptable mindsetHigh level of professionalism and attention to detailBachelor's degree or equivalent practical experience
Employer offers
Full-time position (39 hours/week) in BarcelonaOffice-based role with potential for a hybrid modelPerformance-based bonus structureReferral program with attractive incentivesRelocation support for candidates moving from outside SpainContinuous training, certifications, and professional developmentClear career progression opportunities with coaching supportModern office at the World Trade Center BarcelonaInternational and inclusive work environment
About Barcelona
Barcelona offers a unique blend of Mediterranean lifestyle and international career opportunities. With its sunny climate, vibrant culture, and coastal setting, it is an ideal destination for professionals seeking both personal and career growth.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.