Overview
Are you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment?
Then this role is for you! You’ll be joining an exceptional team passionately committed to delivering outstanding service to our customers.
Customer Experience Partner
You'll be joining Maersk in a role that gives you the opportunity to make a meaningful impact on a global scale. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally.
With our expansive presence in over 130 countries, you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Our size and reach mean that wherever your ambitions lie, Maersk can help you get there.
We are committed to investing in our people through cutting-edge talent development programs, competitive benefits, and a culture that celebrates performance and collaboration.
And much more :
* Industry-leading talent development initiatives and competitive benefits.
* Flexible Workplace Policy and working hours.
* Access to internal training opportunities.
* Excellent benefits to employees, including a competitive pension scheme, health insurance, etc.
Key Responsibilities
* Manage and monitor the end-to-end shipment process.
* Coordinate with various stakeholders in shipment process handling.
* Orchestrate the overall flow of an end-to-end shipment.
* Provide value to customers through effective business solutions by having good business knowledge and process understanding.
* Query resolution with shippers / customers / key account managers / other stakeholders, timely resolution, and response to customers.
* Maintain a customer-centric approach, helping to avoid errors and take preventive measures to eliminate repetition of errors.
* Prepare and submit all documents in a timely and accurate manner and keep internal / external stakeholders informed of the status.
* Responsible for cross-sell / up-sell and customer retention.
* Adhere to processes and SOPs / IOPs during daily operation.
* Identify deviations in process as compared to IOPs and share them proactively with the customer and reporting head.
* Respond to all enquiries in a timely and accurate manner and escalate as defined in SOPs / IOPs.
* Maintain effective and proactive communication by regularly participating in conference calls with clients to enable seamless process flow.
* Record and report performance to provide recommendations on service delivery wins and service failures.
* Work with KCMs / Commercial team to establish and strengthen customer relationships.
* Comply with specific customer SOP and monitor respective KPIs.
* Execute reports or other tasks assigned by Team Leader / Manager.
We are looking for
* Experience with logistics / supply chain and related areas.
* Fluency in both Spanish and English. French is a plus.
* Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
* Stakeholder management and relationship-building skills.
* Passion to drive closures and high-level customer service orientation — customer centricity.
* Result orientation and well-organized under pressure.
* Team player who works with others to achieve results and fosters teamwork.
* Good understanding of operational processes.
* Conveys a sense of urgency and drives issues to closure, persisting despite obstacles.
* Positive and proactive attitude.
We look forward to receiving your application in English.
Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.
Maersk is committed to a diverse and inclusive workplace and is an equal opportunities employer. We embrace different styles of thinking and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website or apply for a position, please contact us by emailing
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