Are you fluent in Italian and passionate about delivering excellent customer service? As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual technology.
Key Responsibilities
* Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions
* Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs)
* Keep up-to-date with our services and products to better assist customers
* Escalate any service issues to senior team members as necessary
* Collaborate on team projects and cover for colleagues when needed
* Participate in regular meetings and contribute to a positive team environment
* Fulfill administrative duties, including tracking holiday and sickness records
What We're Looking For
* Language Proficiency: C2 or fluent in Italian, with a solid command of English (minimum B2 level)
* Experience: At least 1 year of customer service experience, ideally in a technical support role
* Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products
* Customer Focus: Excellent listening and customer care skills, with the ability to manage inquiries effectively
* Problem-Solving Skills: Capable of taking ownership of issues and driving them to resolution
What's in It for You
* Competitive Salary Package based on experience and performance
* Working Hours: Monday to Friday, 09:00 AM - 06:00 PM
* Annual Leave: 23 days of paid vacation
* Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere
* Career Growth: Access to guidance and resources to help you reach your full potential
If you're ready to join a vibrant team in the beautiful city of Barcelona, apply now and take the next step in your career!
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