Are you fluent in Italian and passionate about delivering excellent customer service? As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual technology.
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Key Responsibilities
Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions
Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs)
Keep up-to-date with our services and products to better assist customers
Escalate any service issues to senior team members as necessary
Collaborate on team projects and cover for colleagues when needed
Participate in regular meetings and contribute to a positive team environment
Fulfill administrative duties, including tracking holiday and sickness records
What We're Looking For
Language Proficiency: C2 or fluent in Italian, with a solid command of English (minimum B2 level)
Experience: At least 1 year of customer service experience, ideally in a technical support role
Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products
Customer Focus: Excellent listening and customer care skills, with the ability to manage inquiries effectively
Problem-Solving Skills: Capable of taking ownership of issues and driving them to resolution
What's xpzdshu in It for You
Competitive Salary Package based on experience and performance
Working Hours: Monday to Friday, 09:00 AM - 06:00 PM
Annual Leave: 23 days of paid vacation
Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere
Career Growth: Access to guidance and resources to help you reach your full potential
If you're ready to join a vibrant team in the beautiful city of Barcelona, apply now and take the next step in your career!
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