Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a integral market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a ServiceNow Principal Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build high‑performing teams, accelerate time to value, and drive rapid and effective program decision‑making.
In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create, the ServiceNow Implementation Methodology, to drive successful customer outcomes.
Responsibilities
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.
Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long‑term customer success.
Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision‑making and customer agreement on proposed solutions.
Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives.
Proactive development and execution of proven risk assessment, p