Job Title : Customer Service Administrator (12 month FTC)
Location : Sant Feliu de Llobregat, Catalonia, Spain
Location Type : Hybrid
Website : :
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi‑national industrial engineering group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
Job Summary
Due to the nature of this position English and Spanish are required; Catalan and Portuguese are bonuses.
The Customer Service Coordinator plays a vital role in delivering exceptional sales administration and support. This position focuses on effectively supporting our customers by efficiently processing orders and maintaining accurate records to ensure a seamless customer experience.
You will collaborate with various internal teams to efficiently manage orders, provide solutions, and contribute to a culture of continuous improvement. Externally, you will ensure timely issuance of order acknowledgments to customers and smooth communication on order‑related topics.
Key Responsibilities
- Accurate Order Entry and Management: Efficiently input customer orders into the company’s ERP/CRM system, ensuring all details are correct and compliant with company policies. Handle order confirmations, monitor progress, and address discrepancies to maintain smooth processing.
- Main point of customer contact after order placement: Drive effective communication with customers, ensuring they are aware of order status and any relevant changes. Issues that cannot be resolved independently are escalated to the Customer Service Team Leader.
- Invoice and Quotation Preparation: Generate and issue accurate invoices and standard quotations in a timely manner, following established company guidelines and procedures.
- Collaboration with Internal Teams: Coordinate with internal departments such as Customer Solutions and Sales Engineers to provide customers with accurate and up‑to‑date information, ensuring alignment and streamlined operations.
- Process Improvement: Actively gather and monitor feedback, analyse insights, and suggest improvements to Sales Administration processes to enhance the overall customer experience.
- CRM Management: Maintain accurate and up‑to‑date customer account information, ensuring all interactions and changes are documented properly.
- Returns Processing and Issue Resolution: Handle customer returns efficiently, addressing any related issues and ensuring swift resolution while maintaining high customer satisfaction.
Skills/Experience
- Proven experience in a customer service or support role, including order processing, ideally in a B2B environment.
- Strong organisational and time‑management skills, with the ability to prioritise and manage multiple tasks effectively.
- Proficiency in Microsoft 365 and experience using ERP/CRM systems.
- Excellent verbal and written communication skills with a customer‑focused mindset.
- Ability to work both independently and collaboratively within a team.
- A proactive attitude, attention to detail, and the ability to handle pressure in a fast‑paced environment.
- A commitment to personal development and continuous improvement.
- English and Spanish required; Catalan and Portuguese are bonuses.
Benefits
- A competitive salary
- Versátil working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Life assurance
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Inclusion and Equality
Everyone is Included at Spirax Group. We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We support diverse teams and strong relationships, valuing everyone’s contribution across social, cultural, and demographic backgrounds.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.
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