Responsibilities
* Provide proactive and reactive remote customer service and communications to customers, distributors, and internal personnel.
* Perform remote troubleshooting on Central Control software and hardware via chat, email and / or phone.
* Track, report, and follow up on product and technical issues using established escalation processes.
* Assist or coordinate a robust order delivery completion, providing summary of work to the Service Management.
* Implement projects to drive efficient improvements in service delivery.
* Manage customers to drive on time service plan renewals.
* Support ‘for fee services’ aimed at enhancing customer experience with Rain Bird products, to include database migration, flow management, mapping, agronomic consultation and hardware preparation.
* Prepare and conduct training both remotely and in a classroom environment.
Qualifications
* Degree in Engineering, Agronomy, IT or another technical field plus 3 years of relevant experience.
* Native-level proficiency in either German and / or Italian, and an excellent command of English (C2 level or equivalent), both spoken and written. Proficiency in any additional languages will be an asset.
* Help desk experience.
* Strong wireless and mobile network troubleshooting skills.
* Enjoys problem solving and is a skilled critical thinker.
* Customer Service excellence.
* Process oriented with attention to detail.
* Ability to work closely with co-located and remotely located colleagues.
* Willingness to travel up to 10% of the time.
Desired Qualifications
* Proficiency in Customer support tools (Ticketing systems, calling platforms, online chats, CRM)
* End-user training experience
* Strong international business acumen and / or a tertiary business qualification
The information collected during the application process will be processed electronically by the Human Relations Department of Rain Bird Europe and
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