Job Details
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you
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Who You Are:
You're a collaborative and results-driven professional who thrives in a dynamic retail environment. As a Sales
Supervisor, you help lead a team that delivers inclusive and exceptional customer experiences-both in-store
and virtually. You communicate clearly, support others with empathy, and approach challenges with
adaptability, enthusiasm, and a solution-focused mindset. You value diverse perspectives and foster a culture
where everyone can contribute meaningfully.
What You'll Do:
People
Inspire, coach, and support the store team while partnering with the host store to build a culture of
accountability and performance.
Assist the management team in onboarding and developing team members, ensuring everyone feels
welcomed and supported.
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Sales and Service
Guide the team to prioritize inclusive, high-quality customer experiences that builds loyalty and repeat
business in store and through virtual Shopping.
Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools.
Proactively manage client database to increase sales.
Set and communicate clear sales goals and KPIs, ensuring all team members understand how they
contribute to success..
Operations
Promote a proactive approach to loss prevention, collaborating with store leadership to address
concerns early.
Use company communication platforms effectively and follow through on relevant updates and actions.
You'll Need to Have:
Proven experience in retail, ideally within a fast-paced and customer-focused environment
Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles
Comfort with technology and a willingness to use digital tools to enhance customer experience
Resilience and adaptability in a dynamic re