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HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our team, Team HBX Group, is the heart of the company, encouraged to ‘move fast, dream big and make a difference’ every day. We believe that tech + data + people set us apart, with a ‘global approach, local touch’ mentality. Headquartered in Palma, Mallorca, we employ around 3,500 people worldwide.
JOB DESCRIPTION:
As the face of Hotelbeds to our suppliers, you will develop strong relationships with our suppliers for a defined portfolio of hotels within a specific geographic area.
Responsibilities:
* Lead the contracting process with our clients in a B2B and B2C environment, focused on signing the most competitive rates for Hotelbeds.
* Negotiate contract renewal conditions such as rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
* Monitor the performance of each hotel, working closely with the Yield Manager to ensure competitiveness and availability.
* Act as the face-to-face key point of contact for accommodation supplier vendors, developing and maintaining excellent relationships.
* Support the resolution of major supplier or client complaints, negotiating suitable solutions to maintain good service and positive relationships.
* Ensure the supplier understands Hotelbeds' value proposition and marketing tools to optimize each hotel's income.
Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
* Excellent analytical skills
* Strong negotiator and relationship builder
* Ability to work independently with discretionary judgment
* Proficiency in computer skills, especially Excel
* Experience working with upper management
* Good communication and presentation skills
* Determination and a can-win attitude
* Proven track record of results in previous roles
* Excellent knowledge of the destination and suppliers in the assigned area, with at least two years of experience in that destination.
Education and Experience:
* High School Diploma and/or GED required.
* Minimum associate’s degree and/or 2-3 years of related experience, or equivalent education and experience.
Language Skills:
* Ability to read and understand instructions, correspondence, and memos.
* Ability to write simple correspondence.
* Ability to effectively present information to customers, clients, and colleagues in one-on-one and small group settings.
Join a company undergoing significant change to become the world’s leading travel services provider. We seek individuals ready to embrace this exciting journey.
We offer an attractive benefits package and opportunities to work:
* In an innovative, engaging, multicultural environment.
* To build strong, lasting relationships worldwide.
* To develop your career locally or at global locations.
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