Quality Auditor with French and English, Audits and Insights TeamOur overall mission is simple :
We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.At the Buyer Risk and Compliance Global Quality Organization, we're seeking a dedicated, hardworking, and highly analytical candidate to join as an Auditor. This individual will be responsible for auditing program-level defects, analyzing and reporting on defect data and trends. The role involves driving projects, collating quality data, and providing quality updates to leadership.Key job responsibilities
Research and evaluate transactions, identify process deviations through audits.Use sampling methodologies to ensure proper investigation audit coverage.Communicate with external customers and financial institutions during audits (as per SOP).Identify new MO / Fraud patterns and analyze process adherence and risks, communicating trends and solutions.Provide training needs analysis and support management and training teams.Engage with global stakeholders, drive calibration efforts.Contribute to SOP, process, and tool improvements via projects & Kaizen.Drive automation projects to reduce manual efforts and improve yields.Develop policies to simplify processes further.Produce reports on defect trends, perform data mining, and identify quality improvement opportunities.Proactively identify process gaps or defects and lead resolution efforts.Maintain personal development and contact with Learning & Development teams.About the team
The Audit and Insight team audits seller registration, verification, and compliance checks across marketplaces, generating insights and process improvement recommendations.What do we offer?
A voice in the organization.Opportunities to train and mentor.Collaboration with global colleagues.Opportunities to analyze metrics, interpret trends, and propose actions.An engaged team sharing expertise.Wide range of benefits.Growth and learning opportunities.Minimum requirements
Experience with Excel.Fluent in English (speaking, reading, writing).Fluent in French (speaking, reading, writing).Knowledge of consumer product compliance processes and regulations.Experience with regulatory compliance management with government agencies.Experience in data-driven business operations.Amazon is an equal opportunities employer. We value diversity and make recruiting decisions based on experience and skills. Protecting privacy and data security is a priority. For more info, see our Privacy Notice. If you need accommodations during the hiring process, visit our accommodations page. If your country isn’t listed, contact your Recruiting Partner.J-18808-Ljbffr
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