Senior Service Desk Engineer (English, Spanish and French)
* Full-time
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Senior Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe.
Your Mission
As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.
What You’ll Do
* Provide 1st line IT support for end users across Europe.
* Troubleshoot and resolve issues related to:
o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
o Windows 10/11
o Identity & Access Management
o Printing and patching (desktop/server)
o Application triage and routing
* Register, classify, and follow up on tickets using internal processes.
* Escalate complex issues to 2nd line support when needed.
* Contribute to documentation, knowledge base articles, and service catalog improvements.
* Identify and document workarounds and recurring issues.
What You Bring
* Experience in a Service Desk or IT support role.
* An ability to understand client needs (customer focus) and take initiative to meet them.
* Strong troubleshooting skills, especially with Windows and M365.
* Excellent communication skills in English, French, and Spanish.
* A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment.
Nice to Have
* Experience with Windows Server, Active Directory, or networking.
* Familiarity with BMC Helix ticketing system.
* Knowledge of Azure, SCCM, or Intune.
Why Join Us?
* Work in a vibrant, multicultural team in Barcelona.
* Be part of a company that values growth, learning, and internal mobility.
* Gain exposure to a modern IT environment supporting critical business operations.
* Clear path to leadership for ambitious professionals.
We support your development! Don’t worry if you don’t meet 100% of the requirements—apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! As an Equal Opportunity Employer, Eurofins believes in strength and innovation through diversity. We prohibit discrimination based on gender identity/expression, race, nationality, age, religion, sexual orientation, disability, or any other characteristic that makes our employees unique.
Sustainability matters to us! We aim to achieve carbon neutrality by 2025 through emission reduction and compensation initiatives. We encourage sustainable practices at all levels and support our dedicated carbon reduction team.
Learn more on our Careers page: https://careers.eurofins.com/
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