In SOTEC Consulting (Astek Group) we are looking for an experienced L2 Support Analyst to join our team in Madrid, providing support for critical applications serving the German market.This role focuses on ensuring the stability, availability, and performance of business-critical payment systems. You will act as a key point of contact for incident resolution, problem management, and continuous improvement of production services.Key Responsibilities:Incident & Problem Management
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Aunque la experiencia profesional y las cualificaciones son fundamental para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
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Handle and resolve production incidents (L2 support) within agreed SLAsPerform root cause analysis and ensure follow-up actions are completedEscalate complex issues to L3 / development teams when requiredTrack, report, and communicate incidents using Service NowCoordinate with internal teams and vendors to ensure timely resolution Production Monitoring & Support
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Monitor applications, batch processes, and interfacesSupport end-of-day (EOD) and end-of-month (EOM) batch processingImplement proactive monitoring and alerting improvementsPerform regular health checks and preventive maintenanceSupport IT Security activities (e.g., post-patch validations) Change & Release Management
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Support application releases and change management processesCoordinate with development and infrastructure teams during deploymentsEnsure production readiness and post-release validation Continuous Improvement
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Identify recurring issues and propose automation or improvementsChallenge existing support processes to enhance efficiencyContribute to knowledge base, documentation, and operational proceduresCross-train team members and share technical/functional knowledge Resilience & Compliance
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Support Disaster Recovery (DR) tests and Business Continuity activitiesEnsure compliance with ITIL processes and internal policies Technical Requirements:Core Technologies
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Java / J2 EE /. NET applications supportApplication servers: Web Sphere, Tomcat, JBoss, IIS, ApacheDatabases: Oracle (PL/SQL), SQL tuningOperating Systems: Unix / Linux / WindowsMiddleware: TIBCO (EMS, BW, Admin), IBM MQ, MFT Tools & Monitoring
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ITSM tools: Service NowMonitoring & logs (e.g., Dynatrace, Kibana – plus)Scripting (Shell, basic automation)Share Point (documentation & collaboration) Functional Skills:
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Strong knowledge of payments systems (SEPA, clearing, payment flows)Understanding of H2 H (Host-to-Host) integrationsFamiliarity with European banking/payment ecosystemsKnowledge of ITIL processes (Incident, Problem, Change Management)Awareness of IT security concepts (e.g., social engineering risks) Qualifications:
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Degree in Computer Science or related fieldFluent English (B2+) Experience:
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Proven experience in Application Production Support (L2)Strong background supporting payments or banking applicationsExperience with Java/TIBCO or COBOL environmentsExperience in European payment systems is highly valued ¡Postúlate!SOTEC es una compañía comprometida con la igualdad de oportunidades, sin tener en cuenta raza, sexo, religión, edad, orientación sexual, estado civil, discapacidad, nacionalidad o identidad de género. xugodme Nos sentimos orgullosos de esforzarnos cada día en evitar los sesgos de cualquier tipo.