We are looking for a motivated and tech-savvy Reliability Support Engineer ready to join our B2B SaaS company and become the wizard that makes any platform issue disappear. Plytix PIM (Product Information Management) is a SaaS that helps our customers to manage their product data. Instead, watch this video, and if you like what you see, keep scrolling.
&##Development team
You'll be diving into the code and technical trenches, providing top-tier support and ensuring our clients experience the highest level of service possible. Implement integrations between software solutions like Hubspot/Asana and general scripts required to fix or mitigate known frictions detected and/or escalated by Support.
- You’ll be accompanied by software engineers of our development area that will help you on your technical tasks.
You will also be mentored by your teammates on the support team.
Understand our monitoring system to see the status of the platform.
You’re also collaborating with other departments to find the best possible solutions for our customers to have the best quality system. You are mostly autonomous, not needing much direct supervision or recurrent help. You’ll be working closely with the Support manager ensuring that escalated incidents are investigated thoroughly with the customer experience in mind. You will be monitoring, diagnosing, proposing and developing solutions for these challenges. If you’re curious about our culture, take a peek into Plytix's office.
&##Plytix Office
Understanding of common metrics of a web service
~ Being able to read and interpret logs of a web service
~ Python : All our backend is developed in Python
~ HTML, CSS, Javascript : Those are the ubiquitous technologies in frontend
~ .MongoDB / Postgre s: We save our data in these databases
Elastic : Our logging backend.
Grafana/Prometheus : Monitoring.
Redis : Cache and temporary result backend.
RabbitMQ : Our message broker.
Hubspot/Asana is a plus.
AWS : Where our infrastructure runs.
K8s : We run our applications in Kubernetes.
Kong : The gateway.
Work from home or from our offices in the center of Malaga
Don’t work on your birthday—enjoy an extra day of paid time off
Enjoy free catered lunches and unlimited ice cream when working from the office in Malaga
Competitive full-time salary (*The amount will be determined based on experience)
Private health insurance covered by Plytix
More perks (differs depending on which office you belong to)
We make each day exciting by collaborating together and enjoying the occasional bout of silliness: like a pool competition, potluck, party, or game of padel.
PLYTIX is a company committed to diversity and equality. To learn more about how we handle your data, please click HERE