Join to apply for the Graduate Business Analyst role at HP.
Customer Support (CS) delivers Customer Services & Support for all PPS (Personal & Printing Systems) customers, both Consumer & Commercial. Support is operated through a network of outsourced support & services delivery partners/suppliers.
We are looking for a Graduate to contribute to the CS EMEA (Europe, Middle East, and Africa) delivery organization, as part of the Service Delivery Support and Business Management team.
Objectives & Responsibilities
YOU will work with an international team of Operations Managers, Quality Engineers, Project Managers, and Process Owners to support the management of Operations. You will require data analysis skills to support the team in creating actions from insights through data.
Your Role Will Be
* Perform business analysis to support operations and enable business decisions.
* Support and develop data analysis and modeling frameworks to support Operations management for the EMEA market and countries.
* Act as the Customer Satisfaction lead for monthly operational reviews.
* Enable, support, and maintain EMEA market data automation and modeling.
* Contribute to scorecard maintenance.
* Lead or participate in internal process improvement initiatives.
You will be assigned a mentor to assist with your onboarding, guide you through the organization, and support your journey.
Requirements
* Bachelor's or Master's degree in Business Analytics, Engineering, or a related field.
* Work experience is not required, but relevant internships are an advantage.
* Excellent spoken and written English skills.
* Knowledge of data modeling techniques and tools.
* Experience working with Python, SQL, or R.
* Experience with big data and data visualization tools (e.g., Power BI).
* Strong analytical, technical, and problem-solving skills.
* Enthusiasm, curiosity, participation, and passion for business analytics.
What We Offer
* Opportunity to work in an international organization with colleagues worldwide.
* Diverse internal growth and career opportunities, including HP’s learning platform and LinkedIn Learning.
* An attractive benefits package:
o Health & Life insurance
o Reduced-price meals or ticket vouchers
o HP product discount
* Work-life balance with flexible hours.
* Participation in global networks like Women, Pride, Young Employees, Sustainability, and Disability.
* Community engagement through volunteering, including HP Charity Day.
* Sports facilities and activities.
* Onsite medical services, including nutrition and physiotherapy.
* Printing workshops and hands-on printing activities.
* Dedicated lactation room.
* Activities organized by the Women Network, promoting STEM, business skills, and work-life balance.
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