Job Overview
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We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.
At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
Are you ready to lead the digital transformation to create a more sustainable world?
If you are willing to challenge your creativity and make an impact, we are excited to welcome you.
Location:
Lisbon
Position
Advanced Technical Support Engineer – Digital Plant
Responsibilities
Customer & Technical Support Excellence
Provide advanced post‑sales and selective pre‑sales technical support for Digital Plant solutions through multiple channels (case management tools, phone, email, remote sessions).
Take end‑to‑end ownership of customer cases, from initial analysis to root cause resolution and customer confirmation.
Perform remote diagnostics, configuration analysis, and troubleshooting of complex automation, communication, and digital architectures.
Support customers during commissioning, upgrades, migrations, and complex configurations, ensuring operational continuity and best practices.
Collaborate closely with Level 3 support, R&D, Field Services, Offer & Product teams to ensure aligned and effective resolutions.
Customer Success & Value Creation
Act as a technical advisor, guiding customers on optimal usage, design choices, and scalability of Digital Plant architectures.
Identify risks in customer deployments and proactively recommend corrective or improvement actions.
Contribute to increased solution adoption, reliability, performance, and customer loyalty.
Knowledge & Continuous Improvement
Create, maintain, and improve knowledge base articles, FAQs, technical notes, and best‑practice documentation.
Promote self‑service and knowledge reuse for both customers and internal teams.
Share expertise by coaching peers, delivering technical trainings, and supporting onboarding of new engineers.
Actively contribute to process improvement, automation, and digital transformation initiatives within Customer Support.
Innovation & Learning
Stay continuously updated on Digital Plant technologies, open automation, industrial networking, and cybersecurity‑aware architectures.
Participate in pilots, new offers onboarding, and beta programs when required.
Contribute feedback from the field to improve product robustness and customer experience.
Qualifications
Education & Experience
Bachelor’s or Master’s degree in Engineering (Automation, Industrial, Electrical, Systems, IT or similar).
3–5 years of experience in technical support, system engineering, commissioning, or customer‑facing technical roles.
Proven experience working with industrial automation and digital solutions in a customer environment.
Technical Skills
Automation & Digital Plant
Advanced knowledge of PLC/PAC architectures, High‑End Control platforms.
HMI and SCADA systems – AVEVA System Platform, AVEVA Plant SCADA.
Industrial Communication & Networking
Industrial Ethernet architecture.
Protocols such as Modbus TCP/RTU, IEC 61850, IEC 104, EtherNet/IP (desirable).
Gateways, switches, routers, and basic cybersecurity principles.
IT & Systems
Operating systems management.
Log analysis and system diagnostics.
Basic database knowledge (SQL) is a plus.
Languages
Spanish: minimum B2 level required.
English: fluent (C1 level required).
Portuguese: minimum B2 level required.
Human Skills
Strong customer orientation and ownership mindset.
Excellent problem‑solving and analytical skills.
Clear and structured communication, both written and verbal.
Ability to manage priorities in complex and time‑sensitive situations.
Curiosity, learning agility, and collaboration across teams.
Alignment with Schneider Electric’s IMPACT values: Inclusion, Mastery, Purpose, Action, Curiosity.
Benefits
Flexible schedule to adjust work hours to personal needs and responsibilities.
Hybrid work plan offering the flexibility to work from home.
Holy Pack – purchase additional vacation days to recharge when needed.
Floating Holidays – exchange holidays for other days that better suit your plans.
Sabbatical Pack – request up to two months of extra leave (unpaid).
Global Family Leave Policy – flexible paid conditions for family leave or bereavement.
Health and wellness platform Wellwo with up to five people of your choice; access to wellness content, nutrition counseling, fitness classes.
On‑site medical service for close attention to medical needs.
Career Hub – professional development platform connecting job opportunities, projects, mentors globally.
Stock ownership program – opportunity to become a shareholder and share in achievements.
Recognition program – give and receive points and redeem rewards.
Life insurance.
Flexible Remuneration Plan – options such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training.
Club Schneider – discounts at stores, restaurants, travel agencies, and other services.
Company‑subsidized volunteer programs.
Equal Employment Opportunity
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
Schneider Electric aspires to be the most inclusive and caring company in the world, providing equitable opportunities and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and believe our differences make us stronger as a company and individuals. We are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. xpzdshu Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
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