Job Overview
The Demonstration Artist and Training Specialist is responsible for performing training of Ross products, solutions, and integration at client locations in the EMEA Region. The position requires above average knowledge on Ross OverDrive, Switchers, and control room workflow. This front‑line individual is responsible for managing customer expectations, completing required documentation, providing end‑user operational training, and ensuring integrity of the training experience. This key individual works closely with our Sales and Demonstration Artist Team to ensure delivery of the Ross Superior Customer Experience.
Responsibilities Demonstrations
* Perform on‑site, off‑site, online/remote customer demonstrations.
* Assist the OverDrive/Switcher teams with content creation, organisation, and technical execution of major trade shows throughout the year.
* Ensure operational and technical integrity of both the demo and training experience and propose effective solutions for areas of improvement.
* Set up demo equipment, assist with set‑up and prepare/test gear prior to demos.
* Advise the Sales and Product Management (PM) groups regarding current industry trends and customer feedback.
* Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for OverDrive/Switchers.
* Develop demonstration techniques, methods, and materials for use by other demo staff.
Training
* Perform on‑site, off‑site, and online/remote customer training.
* Maintain training equipment, assist with set‑up and prepare/test gear prior to training sessions.
* Assist in the development of Switcher customer training methods, materials, and techniques.
* Provide feedback to the Switcher Product Management on product operation, features and roadmap.
* Participate in the review process for upcoming software feature lists.
* Champion customer needs, notably operational features, rollout and training methods as well as future feature requirements.
* Actively participate in Ross’ user forums, lead key discussions, and assist Switcher users.
Who You Are
* Minimum of 5 years’ experience in training required.
* Previous experience of working with Automation/switchers at a programming level – Ability to code and build a show – Custom Controls etc.
* Excellent communication and presentation skills.
* In-depth knowledge of gallery workflows, production, customer needs and applications.
* Experience in the selling and marketing process for broadcast equipment.
* Knowledge of use of Ross Video products and willingness to learn how to demonstrate and train on these products, notably: Switchers.
* Organized and detail oriented.
* Ability to problem solve and troubleshoot.
* Ability to work under pressure and adapt to changing environments.
* Strong interpersonal and observational skills.
* Self‑starter, quick learner and able to work under minimal supervision.
* Approachable, patient, calm with a desire to help others learn new objectives.
* Ability to mitigate risk.
* High initiative and well‑developed analytical skills.
* Must work well within a team, as well as independently.
* Fluency in French and English.
Other
* Possible heavy lifting of moving equipment.
* Lifting up to 50 lbs, reaching, bending, stooping, cabling, etc.
* Home based or Customer Site.
* Travel is required to a customer site, or another Ross office.
* Possibility of working at tradeshows, including NAB or IBC.
* A maximum of 80% travel is possible.
* Must have a valid passport and driver’s license.
What We Offer (Benefits)
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, a wellness allowance, an employee share ownership program, development support, and many social activities and events. You’ll also have the opportunity to share in our success and grow your career with ongoing learning and development support.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about! If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected], and we will make all reasonable efforts to accommodate your request.
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