Overview:
We are currently seeking a hands-on and proactive IT Support Consultant to provide onsite technical support for our Spanish operations in Tres Cantos, Madrid.
Key Responsibilities:
️ End User & Hardware Support
Provide onsite support for end user devices including laptops, thin clients, peripherals, and printers.
Perform physical tasks such as hardware delivery, device imaging, setup, cabling, and resets.
Troubleshoot and resolve first-level hardware and connectivity issues.
Asset Management & Inventory
Manage local IT stock, monitor inventory, and coordinate storage/asset movement.
Maintain accurate asset tracking and reporting.
Server/Network Room Support
Act as onsite "eyes and hands" to assist remote teams with basic server/network activities.
Support technical room needs under the guidance of global infrastructure teams.
Coordination with Global Teams
Collaborate with AZ Tech teams to escalate, document, and resolve more complex issues.
Ensure alignment with global IT standards, processes, and SLAs.
Specialized Technical Areas
Hardware Issues (AMC): Liaise with vendors (e.g. Lenovo) for issue resolution.
Password Support (AMC): Support users with BitLocker, BIOS, and image-related password resets.
Software & Network Issues (AMC/AVC): Provide incident management and basic troubleshooting.
Software Packaging: Assist with deployment of new software packages.
AGN Support: Help address SD-WAN, Wi-Fi, LAN, and video conferencing issues, including outages and upgrades.
IT Onboarding: Support activation of licenses and services when self-service fails.