Please note that this position is fully remote for the first 9 months, allowing you to work from anywhere in Bulgaria. After this period, if you choose to continue with your contract at TELUS Digital, you will be required to work from our office in Sofia, Bulgaria.
We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria
As a Digital Trust and Safety Specialist with Hebrew and English you will :
Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
Take prompt and appropriate action on information that violates guidelines or poses risks
Stay updated on internal policies to ensure accurate implementation
Identify and analyze patterns to proactively address potential risks
We are looking for someone with :
High attention to detail
Comfortable processing sensitive information
Strong ability to defend decisions and provide context with logical reasoning
Ability to identify patterns in behavior to enhance decision-making
Strong organizational and time management skills to deal with shifting priorities and high volumes of work
Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required qualifications :
Fluent in Hebrew
B2 or higher English language skill
In return, we will give you :
Welcome Bonus : €4,000 for candidates eligible to work in the EU.
Financial support during relocation (e.g. : for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Fully paid training
Stable job and career development opportunities
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
* Financial support during relocation for candidates located outside of Bulgaria (e.g. : for transportation, hotel stay, rent, and assistance in finding a long-term rental)
With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team
Does it sound like the perfect job for you? Apply now
About us : TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX : TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
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EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Ref Number
Req_00141861
J-18808-Ljbffr
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