Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
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Aunque la experiencia competente y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
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Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
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Overview
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As a
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Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long‑term success through platform optimisation and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.
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Responsibilities
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Serve as a consistent weekly touchpoint for the client, managing day‑to‑day business‑as‑usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
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Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum’s platform capabilities.
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Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimisation to enhance visibility and maximise revenue conversion.
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Conduct technical reviews, identifying areas for optimisation and offering forward‑looking recommendations aligned to client goals.
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Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realisation through effective use of Rithum’s solutions.
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Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
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Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
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Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
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Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
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Qualifications
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Minimum Qualifications
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2+ years of experience in technical account management, implementation, solutions engineering, or e‑commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
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Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimisation.
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Strong proficiency using Excel
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Strong understanding of channel requirements, data mapping, and feed architecture.
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Demonstrated ability to manage technical projects and communicate effectively with technical and non‑technical stakeholders.
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Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
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Excellent problem‑solving skills, with a focus on root cause analysis and resolution.
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Strong verbal and written communication skills.
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Preferred Qualifications
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Bachelor’s degree in business, engineering, computer science or related technical field.
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3+ years in technical account management, solution engineering, or implementation roles.
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eCommerce or product data platform experience.
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Experience working in cross‑functional teams and navigating complex stakeholder environments.
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Familiarity with SaaS deployment models and scalable system design.
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Experience working with enterprise or strategic clients in eCommerce or retail technology.
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Travel Required
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Up to 10%
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Other Duties
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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What it’s like to work at Rithum
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When you join Rithum, you can expect to work with smart risk‑takers, courageous collaborators, and curious minds.
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As part of the Rithum team, you are valued, supported, and included. Guided by