Crm, Customer Success & Marketing Automation Associate – Mautic SpecialistJoin to apply for the Crm, Customer Success & Marketing Automation Associate – Mautic Specialist role at Data InnovationCrm, Customer Success & Marketing Automation Associate – Mautic Specialist1 day ago Be among the first 25 applicantsJoin to apply for the Crm, Customer Success & Marketing Automation Associate – Mautic Specialist role at Data InnovationCRM, Customer Success & Marketing Automation Associate – Mautic SpecialistRemote - CET ± 4 h)This hybrid role blends deep hands-on Mautic expertise with multichannel CampaignsCustomer Success coordinationacross clients, internal devs and the CEO.You will be both the technical marketing operator keeping campaigns hummingthe face of day-to-day value delivery for our managed deliverability and optimized profitabilty ESP offering.Key ResponsibilitiesMK Technical Ops & AnalyticsOwn the Mautic stackinstalls, upgrades, plugins, security.SSH into serversto audit & tunecronjobssegments, campaigns, webhooks, backups) with Dev-OPSpot & fix mis-configs like duplicatetriggers or missingmessenger :
consumeworkers.Query Amazon Athena (SQL)on our engagement_daily table (47 columns, S3-partitioned by date) :
validate KPIs and craft ad-hoc insight reports to coordinate with our Dev-OPsMonitor deliverabilitywith tools like InboxTracker, Litmus & MXToolBox;
keep inbox placement >
95 %.IntegrateMautic with client's websites, e-commerce, CDP, BI & ad platforms via API / Webhooks.Customer Success & CoordinationAct as primary Success contact for assigned accounts :
schedule stand-ups, gather requirements, translate into tickets, track SLAs.Orchestrate hand-offs betweendev team ? you ? CEO / PM ? client ;
ensure expectations, blockers and ETAs are crystal-clear.Present weekly performance decks highlighting growth in active users, clicks, revenue and next-step experiments.Capture feedback and turn it into backlog items or optimisation ideas.Project Prioritisation & GrowthCo-own JIRA boards with the CEO;
ruthlessly reorder to maximise ROI.Run mini-experiments (subject-line tests, new segment roll-outs) and measure lift.Prospect & scope new customers who fit our 10 MM+ emails / month profile.Traits & Skills We Value2–4 yrs CRM / Marketing Automation ,1 yr+ as primary Mautic owner .SQL proficiencyAmazon Athenawindow functions, partitions, cost control), LLM help is OK!Linux CLI :
cron, log grep, bash scripting, again LLM assisted, but responible.Customer-facing clarityyou can explain DNS vs DKIM to marketers and roadmap trade-offs to execs.Project-management super-powersattention to detail, tidy kanban, "definition of done" mindset.Kaizen & Frugalityiterate fast, ship value with lean resources.Mastery of AI toolsChatGPT / Copilot) for rapid drafts & queries.BonusOptimove, Bird.Com, Klaviyo, Braze or Iterable;
Values in sync withAmazon Leadership Principles .Stack at a GlanceLayerTechESP / MA Mautic v5.2.3 - Orion and newer, SparkPost MTA, Amazon SES or qMail (multi-MTA setup)Data AWS S3s3 :
/ / di-events / engagement_daily / ),Athena, TableauInfraAWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket or GithubToolingInboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, any LLM or Abacus.AIWhat We OfferRemote-firstCET ± 4 h) with flexible schedule.Full-time or part-time ;
competitive salary + performance bonus + potential Stock Options.Direct impact on brands sending10 MM+ emails / month .Accelerated learning across deliverability, data, CS and AI-driven content.Joining an ambitious team that value sanity and value towards all shareholders, clients, consumers.Success in 30 / 60 / 90 DaysDay Outcome we celebrate :
30 Create up anew sending-domainfor an existing client :
configure everything from the DNS, warm-up plan, SES creds, Mautic settings & cron schedule;
document the checklist and coordinate with the customer's team and ours.Own Customer Successfor one comprehensive client :
4 consecutive weeks of increase in active users, clicks, volume & revenue;
run weekly sync with client + dev, surface issues early, proactively resolve and upgrade.90 Autonomously manage3 clientsend-to-end (Mautic ops, Athena validation, dev coordination) with minimal CEO intervention and proactively source / scope one new customer.Ready to Apply?Send your CVPlusA link to a video (Loom or any other) (=3 min) walking through a Mautic or Athena success you owned.The Athena query counting unique bounced emails in the past 24 h.A snippet of cron additions / improvements you've made.EmailIf there's a fit, we'll meet on Google Meet.About Data InnovationWe help Business, Marketing & CRM teams lift margin, traffic, revenue and activations while reducing cost.Our alternative ESP stack is built onMautic + SparkPost / Amazon SES / qMail + Tableau ;
we enrich it with advanced analytics, smart applications to predict and model the users and content affinity and relevance and pragmatic growth experiments (we own an Amazon Seller, we integrated several AI-tools into a CRM profitability optimization suite).Clients range fromNestlé ,Brown-Forman, Tradedoublerto agencies and scale-ups likeDisfrutabox ,Feebbo Digital, etc.We are a small, high-ownership, always-learning crew.You'll partner directly with the CEO to develop new projects, delight customers and grow the business.Asociado de CRM, Customer Success y Automatización de Marketing – Especialista en MauticRemoto – CET ± 4 h)Este rol híbrido combinaexperiencia práctica en Mautic y campañas multicanalcoordinación de Customer Successentre los clientes, el equipo de desarrollo y el CEO.Serás a la vez el operador técnico que mantiene las campañas en marchala cara visible que entrega valor día a día como ESP gestionado centrado en entregabilidad y rentabilidad.Responsabilidades ClaveOperaciones Técnicas & AnalíticaGestionar la pila Mauticinstalaciones, actualizaciones, plugins, seguridad.Acceder por SSHa servidores para auditar y afinarcronjobssegmentos, campañas, webhooks, backups).Detectar y corregir errores como triggersduplicados o workers messenger :
consume ausentes.Ejecutar consultas SQL en Amazon Athenasobre la tabla engagement_daily (47 columnas, particionada por date) para validar KPIs y generar informes ad-hoc.Monitorear entregabilidadcon InboxTracker, Litmus y MXToolBox;
mantener inbox >
95 %.IntegrarMautic con webs, e-commerce, CDP, BI y plataformas publicitarias vía API / Webhooks.Customer Success & CoordinaciónSer el contacto principal de Success en las cuentas asignadas :
planificar stand-ups, recopilar requisitos, traducirlos a tickets, seguir SLAs.Orquestar traspasos entreequipo dev ? tú ? CEO / PM ? cliente ;
asegurar expectativas, bloqueos y ETAs claros.Presentar informes semanales con crecimiento y próximos experimentos.Recoger feedback y convertirlo en backlog / prioridades.Priorización de Proyectos & GrowthCompartir tableros JIRA con el CEO;
reordenar para maximizar ROI.Lanzar mini-experimentos (tests de asunto, nuevos segmentos) y medir impacto.Prospectar y dimensionar nuevos clientes (10 MM+ emails / mes).Habilidades y Competencias2–4 años en CRM / Automatización ,1 año+ siendo owner de Mautic .SQL expertoAmazon Athenaventanas, particiones, control de coste).Linux CLI :
cron, grep de logs, bash scripting.Claridad con clientesexplicar DNS vs DKIM a marketers y trade-offs de roadmap a directivos.Gestión de proyectosdetalle, kanban limpio, "Definición de Hecho".Kaizen & Frugalidaditerar rápido, aportar valor con recursos lean.Dominio de IAChatGPT / Copilot) para borradores y consultas.PlusOptimove, Bird.Com, Klaviyo, Braze o Iterable;
francés.Valores alineados con losPrincipios de Liderazgo de Amazon .Stack ResumidoCapaTechESP / MA Mautic v5.2.3+, SparkPost MTA, Amazon SES o qMailDatos AWS S3s3 :
/ / di-events / engagement_daily / ),Athena, TableauInfraAWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket / GitHubHerramientasInboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AIQué OfrecemosRemote-firstCET ± 4 h) y horario flexible.Tiempo completo o parcial ;
salario competitivo + bonus + Stock Options potencial.Impacto directo en marcas con10 MM+ emails / mes .Aprendizaje acelerado en entregabilidad, datos, CS y contenido IA.Equipo ambicioso que valora sanidad y retorno a stakeholders.Éxitos a 30 / 60 / 90 DíasDíaResultado que celebramos 30 Configurar unnuevo dominio de envíopara un cliente existente :
DNS, warm-up, credenciales SES, ajustes Mautic y cron;
documentar checklist y coordinar con el cliente y Dev-Ops.60Liderar Customer Successpara un cliente completo :
4 semanas consecutivas de aumento en usuarios activos, clics, volumen y revenue;
realizar sincs semanales, detectar problemas pronto y resolverlos proactivamente.90 Gestionar de forma autónoma3 clientesde extremo a extremo (Mautic, Athena, coordinación dev) con mínima intervención del CEOcaptar / definir un cliente nuevo.Listo para Aplicar?Envía tu CVUn video =3 min (Loom o similar) sobre un éxito con Mautic o Athena.La consulta Athena que cuenta rebotes únicos en las últimas 24 h.Un fragmento de cron que hayas optimizado.Email aSi encajas, haremos una Google Meet.Sobre Data InnovationAyudamos a equipos de Negocio, Marketing y CRM a aumentar margen, tráfico, ingresos y activaciones reduciendo costes.Nuestra pila alternativa de ESP se basa enMautic + SparkPost / Amazon SES / qMail + Tableau ;
la enriquecemos con analítica avanzada, modelos de afinidad usuario-contenido y experimentos de crecimiento pragmáticos (operamos un Amazon Seller e integramos IA en la optimización de rentabilidad CRM).ClientesNestlé ,Brown-Forman ,Tradedoubler, agencias y scale-ups comoDisfrutaboxFeebbo Digital .Somos un equipo pequeño, con alto sentido de propiedad y aprendizaje continuo.Trabajarás codo a codo con el CEO para lanzar proyectos, deleitar clientes y hacer crecer el negocio.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketingIndustriesInvestment BankingReferrals increase your chances of interviewing at Data Innovation by 2xSign in to set job alerts for “Customer Success Associate” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
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