Capitole is one of the best IT consulting companies and the place you want to be. Why?🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies😁 Happiness and low turnover rate🎓 €1200 per year training budget⌚ Flexible working hours🌏 More than 900 skilled professionals, from more than 27 nationalities🎯 Tailored career path📆 Monthly follow-ups. 360º continuous evaluation🩺 Private health insurance💰 Flexible retribution program🏋️ ♂️ Wellhub: access to fitness, wellness, and mental health support📄 Processing of the work permit for you to come to Spain with your family📢 Technological communities🥳 Lots of amazing eventsAre you interested in joining us? Take a look at this opportunity 👇🚀We are seeking a Business Support Specialist to join our team and help ensure the stability and efficiency of our sales processes and production systems while delivering high-quality user support.100% Remote❗🌐(Only Spanish Residents) - Fluent English (C1)🗣🌍 + German language skills (valuable)🖥️Key Skills🖥️
- Experience in sales, ideally within the automotive industry
- Familiarity with ticketing tools such as ServiceNow (SNOW)
- Background in IT or technical support (valuable)
- Experience using Confluence and Jira
- Knowledge of Signavio🟡Basic Skills and Knowledge🟡
- Strong problem-solving skills with an agile mindset
- Ability to remain calm and effective under pressure
- Background in user or customer support
- Collaborative and team-oriented approach
- Solid understanding of complex business processes and comfort working with IT systems
- Proficiency in English
- Analytical thinking and attention to detail
- Ability to interpret system logs and monitor data effectively✨Role and Responsabilities✨
- Analyze and resolve user (sales agents) reported incidents and respond to inquiries in a timely manner and ensuring user satisfaction
- Monitor production environments to identify and address potential issues, patterns and potentially root causes.
- Process Optimization by evaluating existing workflows, identifying inefficiencies and proposing enhancements of the current solution
- Identify potential process gaps that could enhance the agent sales process, and escalate to lifecycle.
- Create external documentation to reduce basic support requests and internal documentation to expand the knowledge base.
- Communicating effectively with stakeholders (mainly IT support) to convey complex business processes in understandable terms.Want to know more? Click here 🖱️ and find out!See what people say about us 🕵️ ♀️ Glassdoor ReviewsFeel free to send us your profile, we are excited to meet you! 💙The employee will adhere to information security policies:-Will have access to confidential information related to Capitole and the project they are working on.-Must comply with the security policies and internal policies of the company and the client.-Must sign an NDA.