About the role:
The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to support clients through their purchased Gartner services.
What you will do:
* Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth.
* Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
* Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
* Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
* Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
What you will need:
* 4+ years relevant professional and/or internship experience.
* Proven track record of success fueled by a passion for delighting clients.
* Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
* Bachelor's or Master's degree preferred.
* Ability to use Dutch at a business level (speaking, reading & writing).
Ready to grow your career with Gartner? Join us.
#J-18808-Ljbffr