Experteer Overview As MTM Specialist at our HALO store in Paseo de Gracia, you are the expert for the Made to Measure service, guiding clients from initial consultation to final delivery. You work closely with store teams and MTM colleagues to embed MTM as a key value proposition, driving growth and strengthening long-term client relationships. You deliver a luxury, personalized client experience aligned with HUGO BOSS standards, and act as a brand ambassador within the store. This role offers scope to influence events, trainings and the MTM program in a premium, international environment.Compensaciones / Beneficios - Provide personalised styling advice using the Made to Measure service (suits, jackets, trousers, shirts, etc.). - Conduct in-depth consultations covering use, style, fit, fabrics, linings and finishing options. - Manage end-to-end MTM appointment process, including scheduling and post-appointment follow-up. - Perform precise measurements and oversee fittings to ensure an impeccable fit. - Enter and manage MTM orders in internal systems and verify order details before production. - Monitor lead times and communicate status to clients;
perform quality checks on arrival. - Contribute to MTM sales targets and analyze KPIs to drive improvement. - Train and act as MTM ambassador to store team;
stay updated on collections and options. - Maintain MTM area to brand standards and support general store operations as needed.Responsabilidades - 2–3 years in tailoring, Made to Measure or luxury fashion retail, preferably in menswear - Premium client-facing experience with tailoring or formalwear - Experience in measurement taking, fitting and pattern adjustments - Strong understanding of fabrics, constructions, cuts and tailoring techniques - Ability to explain technical fit aspects clearly - Proficient with IT tools and order management systems (ERP/CRM/MTM tools) - MTM program experience in premium brands is a plus - Spanish native or advanced;
English upper-intermediate or higher;
third language a plusRequisitos principales - Fixed salary plus variable component - Employee discount on HUGO BOSS products - Internal training on product, MTM, styling and customer experience - International premium work environment at flagship location - Career development opportunities within retail and MTM program - Inclusive culture and equal employment opportunity