P MBGSM is characterized by being an agile and pioneering company. That is why we are looking for people who share our corporate values and who are motivated to grow in an international environment, forming part of the different areas of the company. /p p We are looking for new talent to join our Customer Operations department! Would you like to work in a leading company? /p pbu Task and responsabilities /u : /b /pulli Handling of customers and dealer calls (approximately 20 calls per day) /lili Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5) /lili Handling and follow up of customers and dealers via Microsoft Dynamics tool. /lili Query Management originated within the SC business (via email or telephone). /lili Follow-up of the queries received via phone call through Dynamics (within 48 hours). /lili Analysis of customer accounts in SAP and ICON systems. /lili Outgoing calls for customer/dealer clarification requests. /lili Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, termination or suspension. /lili Archive of the contracts in a digital platform (SCAT). /lili Printing and sending out of welcome letters to customers. /lili Duties on holidays when required and approved by the TL beforehand /li /ul p What we offer: /pulli Paid year long internship to begin as soon as possible /lili Flexible hybrid working model /lili Flexible entry time /lili30 vacation days /li /ul pbu Competences /u : /b /pulli Extraordinary oral and written communication skills. /lili Problem solving and critical thinking skills. /lili Outstanding collaboration skills with a proven ability to work cross teams to meet shared goals. /lili Exemplary interpersonal skills. /lili High quality and performance aspiration for oneself. /lili Resilience and with ability to work under pressure and to manage stress. /lili Proactive nature and flexibility to possible changes or new tasks and responsibilities. /lili Proactive approach towards the clients and suppliers who are waiting for an answer from MBGSM. /lili Prepared to assume challenges efficiently and focused on fulfilling objectives. /lili Methodical and organized. /lili Attention to details. /lili Oriented to targets and results. /lili Multitasking. /lili Persuasiveness and determination, with negotiation skills and high energy level. /li /ul pbu Qualifications Required skills: /u /b /pulli Education - Business Administration Background or Tourism degree. /lili Basic level and some experience in MS office tools, specially Excel. /lili Multiple Languages. French or Italian needed. /li /ul pbu Conditions of the internship: /u /b /pulli12-month internship with the possibility of semi-attendance, u important: to live in Madrid /u /lili35 hours per week (important to be available for morning and afternoon hours from 8:00 to 16:00 during the 12 months) /lili Flexible starting time /lili Agreement and training provided by the company or agreement with current university /lili30 working days of holidays /li /ul p WE ARE WAITING TO SEE YOUR PROFILE! /p p Thank you! /p