CMDB Process Owner & ServiceNow CMDB Coordinator
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We are looking for an experienced CMDB Process Owner & ServiceNow CMDB Coordinator to lead the implementation, governance, and continuous improvement of our ServiceNow CMDB environment.
In this role, you will own the Configuration Management process, ensuring a reliable and high-quality CMDB that supports IT Service Management (ITSM), operational excellence, and data-driven decision-making. You will act as the key link between technical teams, stakeholders, and ITSM governance.
Key Responsibilities
Own and govern the Configuration Management process aligned with ITIL best practices
Define and maintain CI classes, attributes, and relationship models
Configure and optimize ServiceNow CMDB, Discovery, and Service Mapping
Drive CMDB roadmap, maturity, and adoption across the organization
Monitor CMDB health and data quality KPIs (accuracy, completeness, timeliness)
Collaborate with Infrastructure, Cloud, Security, and Application teams
Promote CMDB-driven use cases such as impact analysis, reporting, and automation
What We're Looking For
Proven experience in CMDB implementation and Configuration Management
Strong background xhfqzwm in ITSM environments and ServiceNow CMDB
Experience with Discovery, Service Mapping, integrations, and CI data modelling
Strong understanding of ITIL Configuration Management and governance frameworks
Excellent stakeholder management and communication skills
Nice to have:
ServiceNow certifications
Experience with CSDM
Background in large-scale CMDB transformation initiatives