More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35 years of experience. We are leaders in digital technology services, providing large-scale technological solutions to major companies.
We are looking for a Business Analyst (Assisted Channels) responsible for assisting in the definition of Epics and User stories for banking projects.
The role includes analyzing and designing new business processes, requirements gathering, and ensuring consistent documentation methodologies.
The Business Analyst will recognize business needs, assess implications of changes, and may propose alternative solutions to meet requirements.
Responsibilities also include developing Functional Specifications for system enhancements, coordinating updates to supporting documentation, and participating in test plan development, testing, and review.
The candidate will participate in quality management reviews, design reviews, and facilitate Business Requirements gathering sessions with stakeholders and subject matter experts to support system and process enhancements.
Requirements include proven experience in projects within financial institutions or financial services, proficiency in Jira and Confluence, and experience with Assisted Channels projects such as Branch operations or Contact Centers.
Hands-on experience in test execution and familiarity with the Xray test management toolset are also required.
Benefits include Healthcare plans, Internet connectivity, Life and Accident insurances, access to training platforms, and flexible work arrangements such as remote work, WFH policies, and summer hours.
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