Global head of Omnichannel Platforms, Madrid
Global head of Omnichannel Platforms
Perfil buscado (Hombre/Mujer)
The role owns the end-to-end Direct-to-Consumer (DTC) and omnichannel platform ecosystem, spanning eCommerce, mobile applications, retail (ePOS), and customer service, ensuring a seamless, scalable, and consumer-centric experience across all regions.
All platform teams operate as an integral part of the Global E-Commerce organization, working in close partnership with commercial, marketing, and retail stakeholders to deliver business outcomes.
In addition to global platform ownership, the role may–depending on experience and leadership profile–also assume overall site leadership responsibility for the Madrid Technology Hub, positioning it as a key global delivery and innovation center within the Global E Commerce and IT landscape.
Omnichannel Platform Strategy Architecture
Define and own the global omnichannel platform vision and roadmap, aligned with Global E Commerce strategy and business growth objectives. Lead the design and evolution of a headless, API-first, microservices-based architecture, ensuring scalability, flexibility, and long-term sustainability. Ensure platform reliability, security, performance, and extensibility across all regions.
Omnichannel Integration Consumer Experience
Ensure seamless integration across all consumer touchpoints: Web and mobile eCommerce, Mobile applications, Retail systems (ePOS), CRM and customer service platforms. Enable consistent end-to-end customer journeys while supporting market-specific localization. Partner closely with Global E Commerce, Marketing, and Retail teams to continuously optimize customer experience and conversion.
Leadership, Team Development Tech Hub Responsibility
Build, lead, and mentor high-performing global teams of software engineers, architects, and solution managers working as part of the Global E Commerce delivery model. Foster agile, DevOps-oriented ways of working and strong business-technology collaboration. Depending on candidate profile, assume overall leadership of the Madrid Technology Hub, including: Site-level leadership, culture, and people development; Hiring, scaling, and retaining technology talent supporting Global E Commerce and omnichannel initiatives; Strengthening Madrid as a strategic global delivery and innovation hub for the E Commerce organization; Acting as a local leadership interface to HR, facilities, finance, and regional stakeholders; Ensure strong alignment between global eCommerce strategy, platform delivery, and local execution excellence.
AI-Enabled Engineering Innovation
Champion the adoption of AI-based software development practices across Global E Commerce platforms, including: AI-assisted coding tools (e.g. "GitHub Copilot", "Amazon CodeWhisperer"); Automated testing, code quality, and documentation tools; AI-driven monitoring, incident detection, and operational analytics. Drive productivity, quality, and speed-to-market improvements through intelligent automation. Stay ahead of industry trends such as composable commerce, MACH architectures, and AI-driven platforms.
Stakeholder Management Collaboration
Act as a trusted technology partner to C-level executives, Global E Commerce leadership, regional business leaders, and cross-functional teams. Translate commercial and consumer strategy into clear technology outcomes and roadmaps. Communicate complex technical concepts effectively to non-technical stakeholders.
Global Local Optimization
Balance global standardization with local market flexibility, in line with Global E Commerce governance. Define architectural standards, delivery models, and best practices across regions.
Budget, Vendor Partner Management
Own the omnichannel platform budget within the Global E Commerce context. Manage strategic vendors, SaaS providers, and system integrators. Ensure delivery excellence, cost control, and long-term platform sustainability.
Key Interfaces
* Internal: Global E Commerce Leadership Teams, Regional Business Units, Marketing, Retail, Customer Service IT Shared Services, Global PMO
* External: Technology vendors and SaaS providers, System integrators and development partners, Global Head of Omnichannel Platforms (Tech Hub Lead Madrid)
Qualifications
Educational background in Computer Science, Engineering, Information Systems, or a related technical field. High level of English and Spanish. Proven experience leading Direct to Consumer (DTC) and omnichannel ecosystems, including eCommerce, mobile apps, retail (ePOS), and customer service platforms, preferably in the retail sector. Expertise integrating multiple consumer touchpoints such as web, mobile, retail systems, CRM, and customer service solutions. Experience leading teams of engineers, architects, and solution managers, and partnering with senior business stakeholders as a trusted technology advisor. Ability to translate business and consumer strategies into clear, actionable technology roadmaps. Strong communication skills to explain complex technical concepts to non-technical audiences. Experience balancing global standardization with local market flexibility. Strategic and problem solving mindset, with the ability to simplify complexity and drive clarity. Exceptional communication, storytelling skills, enabling strong influence across technical and non-technical groups.
Long established global apparel company with a strong international presence.
A good opportunity for your professional development.
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