P ERP Business Central Specialist /pp IT Centre – EMEA West /p pstrong Summary /strong /pp Based from Getafe, Madrid with some home working /pp Supporting IT EMEA West helpdesk in first line enquiries for day-to-day Business Central operations for the EMEA-West entities and ensures that the system runs optimally by communicating and resolving technical issues directly and/or with the Sales Service Team in Aerzen, Germany. /p p Serves as an advanced resource for Information Technology applications and procedures, in particular ERP – Business Central and other applications such as Document Management Systems (DMS), Customer Relationship Management (CRM), etc. that the Parent Company may deploy as a part of its Global Information Technology Strategy. /pp Ensuring all SLA (Service Level Agreement) obligations are met in delivery of above services. /p p Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s (see latest guidelines) /pp Working alongside HQ staff and departments closely to ensure all business is conducted to agreed company standards and procedures. /p pstrong Essential duties and responsibilities. /strong /pp-To support the IT team in maintaining and deploying various IT Systems and use of Internal Support Desk first line activity. /pp-To act as senior helpdesk support for the Microsoft Business Central ERP platform in resolution of queries and fixes. /pp Deliver training to internal staff on use of integrated applications where required for helpdesk management and in line with digitalization programmes. /pp-To support the development of tools related to the development systems against process through systems and business analysis work. /pp-To maintain accurate and timely data entry on various information systems. /pp-To cleanse and transfer data between different data applications while maintaining data integrity and security as outlined in the data protection policy. /pp-To support the updating of, and producing regular data analysis and reports. /pp-To monitor the ICT help desk and allocate requests related to data systems in a timely manner. /pp Take ownership of maintaining accurate data systems and liaise with the respective teams on fault resolution. /pp All work to be completed by agreed Aerzen IT standards and good data management practice. /pp Further and continuous training and development will take place in Germany amongst other places as required and agreed. /p pstrong Supervisory responsibilities. /strong /pp None required. /p pstrong Qualifications /strong /pp To perform this job successfully, the individual must be able to perform all of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. /p pstrong Education /strong /pp Ideally a Certification in MS Dynamics Business Central. (A proven track record in a related industry may be a suitable alternative to a formal qualification). /p pstrong Experience /strong /pp The employee should be suitably experienced in training delivery with working experience of process and systems data management. A high level working knowledge of ERP (Navision Business Central) is required. Experience on general helpdesk is beneficial. /p pstrong Language skills /strong /pp Good command of the English language, both written and spoken. All work will be completed solely in English. Understanding of German/ Other European language is useful but not essential. /p pstrong Mathematical skills /strong /pp Good understanding of data and database programmes. /p pstrong Reasoning ability /strong /pp The ability to apply analytical skills and data flows sets for training delivery and systems implementation. /p pstrong Health and Safety Skills /strong /pp An understanding of safe working practises for office environments with good understanding of Security and IT safety protocols. /p pstrong General /strong /pp Ideally, the candidate should have the ability to deal with all types and levels of customers across the organisation and accommodate regional requirements. /p pstrong Work Environment /strong /pp Required to maintain a work environment that is conducive to the continued profitable sales of Aerzen products in the marketplace. /p pstrong Required outcomes /strong /pp To achieve the desired result regards service availability and access for IT systems in order to develop and maintain Aerzen's reputation in the marketplace. /p pstrong Location /strong /pp Based primarily as a hybrid remote/Getafe Office with travel to offices across the EU West region, Germany, and other Aerzen locations as required. /p