PAt Giesecke+Devrient (G+D), we develop technologies that protect digital identities, payments, and data. /ppbr/ppWe are looking for an bIncident Quality Lead /b to join our IT Service Desk / NOC team in Barcelona. /ppbr/ppbAbout the role /b /ppYou will ensure bhigh-quality service delivery, process consistency, and continuous improvement /b across the Service Desk. /ppYou will act as a bkey reference for quality, processes, and ServiceNow /b, and as bbackup Incident Manager /b, leading major incidents when needed. /ppbr/ppbKey responsibilities /b /pulliEnsure ticket quality and adherence to SLAs/OLAs and processes /liliMaintain documentation and knowledge base standards /liliAct as a technical and procedural reference for the team /liliLead major incidents as backup Incident Manager /liliSupport onboarding, training, and team performance /liliDrive continuous improvement and ServiceNow enhancements /liliProvide operational backup when needed /li /ulpbr/ppbWhat we’re looking for /b /pulli3+ years in Service Desk, NOC, or Data Centre environments /liliStrong knowledge of ITIL, ServiceNow (or similar), and infrastructure basics /liliExperience in incident management within 24/7 environments /liliStrong communication and stakeholder management skills /liliAnalytical mindset and problem-solving skills /liliFlexibility for on-call and dynamic environments /li /ulpbr/ppbWhat’s great about working with us? /b /pulliCulture Diversity: People-oriented environment with a global mindset, flat hierarchies, and inclusive culture (LGBT+ friendly). /liliGlobal Collaboration: Work in international Agile teams with colleagues around the world. /liliInnovation Impact: Shape how our IT organization communicates, collaborates, and delivers secure digital solutions. /liliCareer Development: Continuous learning, internal mobility, and coaching opportunities. /liliBenefits: Flexible compensation (health insurance, transport, training, nursery vouchers), parking, and on-site canteen. /liliWork-Life Balance: Hybrid model and flexible schedule. Core hours Mon–Thu (9:30–17:00), Fri (9:00–15:00). /liliLocation: Easily accessible by public transport (Bus 88, 110, Metro L10 ZAL-Riu Vell, PR4) or private vehicle. /li /ul pbr/ppExplore what makes G+D unique – check out this video: /ppGiesecke+Devrient – We make the lives of billions of people more secure. /ppbr/ppbPrivacy Notice /b /ppThe personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D. /p