ABOUT THE ROLE
This role is part of the Customer Service team for the Iberia region and is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The position plays a key role in ensuring customer satisfaction, operational accuracy, and compliance with service level agreements, contributing to the overall performance of the Iberia business.
WHAT ARE YOU GOING TO DO?
Manage customer orders from receipt to delivery, ensuring accuracy and timeliness
Act as the main point of contact for customers in the Iberia region
Coordinate with internal departments such as sales, logistics, supply chain, and finance
Monitor order status, deliveries, and potential incidents, proactively communicating with customers
Handle claims, incidences, and customer queries, ensuring proper resolution
Ensure compliance with internal processes, customer requirements, and agreed service levels
Maintain updated and accurate information in internal systems
Support continuous improvement initiatives within the Customer Service function
WHAT DO YOU BRING?
Previous experience in Customer Service, Order Management, or a similar role
Customer-oriented mindset with strong communication skills
Good organizational skills and attention to detail
Ability to work collaboratively in a team environment
Comfortable working with ERP systems and MS Office tools
Proactive attitude and problem-solving skills
English is a plus
WHAT DO WE OFFER?
A temporaly contract in a international and dynamic environment
A structured onboarding and continuous support from the team
Rotating shifts with clear scheduling, 9.00 to 17.30 – 10.30 to 19.00.
Compensation for worked public holidays in line with the collective agreement
Opportunity to gain experience in a regional role within the Iberia organization
A collaborative work environment focused on continuous improvement and customer satisfaction