At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Responsibilities :
* Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed.
* Works with physical and virtual environments, operating systems, databases and other software and networking technologies.
* Reviews scope of work for assigned tasks to ensure all hardware and software components are available.
* Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements.
* Completes all necessary task documentation to meet Varian’s Quality processes and procedures.
* Maintains customer system inventories using Site Equipment Configuration documentation or equivalent.
* Keeps current on Varian products and technologies through both internal and external training and certification.
* Creates and maintains an account with VCS (Vendor Credentialing System).
* Teams with project management, local service and hardware installation teams to provide World Class Customer Service.
* Performs upgrades and new installations as well as team leader duties on small to medium scale software projects.
* Input detailed records of installation and upgrade work performed into company information systems.
* Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations.
* Complete all required installation documentation that pertains to the job being completed.
* Use prescribed problem-resolution escalation procedures and request technical assistance when necessary.
* Attend planning calls and provide technical input as needed.
* Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information.
* Advise less experienced Installation Representatives in technical matters.
Minimum Required Skills and Knowledge :
* Proficient computer usage and debugging skills.
* Knowledge of and sound professional experience with Microsoft based server operating systems.
* Customer focused attitude.
* Articulate and skilled in interpersonal communication.
* Fluency in the local language and in English, both written and spoken.
Other Desired Skills and Knowledge :
* Comprehensive knowledge of networks and networking techniques.
* Functional knowledge of Citrix and VMWare technologies.
* Completes LMS training plan specific to assigned responsibility.
* Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
Experience Level with Business Tools :
* Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems.
* 1-3 years of directly related and transferrable experience.
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees.
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