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Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities:
global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.
The department / team :
You will join the Distributed & Mainframe Global Products department, which delivers final Products for the AXA’s entities (POD, Z and ISeries, DC) and transversal components or intermediate products to other Products departments (Cloud, Workplace...) with right quality of services.
We are relying on more than 220 people to handle product development in an agile way of working while taking care of major transformation programs, such as One DataCenter (aiming to define and implement the Datacenter strategic plan jointly with the AXA Entities) or ATLAS program (a strategic program mixing Cloud solutions, Core IT optimization, infrastructure modernization, and technical services rationalization).
Our main missions :
* Be a cornerstone of the Cloud Strategy and support the Cloud Transformation by designing and delivering the new Infrastructure hosting platform within our Datacenters (SDDC-POD), while supporting migration to target platforms.
* Protect Core-IT QoS over the coming years by selective refresh and decommissioning related infrastructure.
* Migrate Technical Services to the new Cloud Target.
* Enhance our Ecosystem toolset by introducing AIOps where appropriate (Request with Bots, Monitoring with Machine Learning).
* Define the One Data Center strategy to rationalize our DC footprint and establish the related Target Operating Model.
* Continue transforming our department into a global product-driven organization.
Job purpose and main missions :
As a Global Service Owner for distributed managed OS, your main objective is to protect all service-oriented non-technical processes for end-to-end IT Product Management.
Your responsibilities include :
* Manage all non-technical service-oriented processes within a formal ITIL Enterprise Foundation framework (ITSM).
* Focus on QoS, process evolution, design, and operations for distributed managed OS Product Teams.
* Act as governance, escalation, and coordination instance to reduce MTTR, MTTA, MTTF, MTBF scenarios.
* Manage operational support service provider partners to ensure high-quality and high-class service alignment.
* Oversee relevant KPIs, SLAs, OLAs for the Product Team and foster proactive communication and sharing to optimize and support trends like AI-Ops, shift-left activities, proactive incident avoidance, and automation capabilities.
The division :
Group Technology Operations (GTO) is focused on designing, developing, and operating Global AXA IT products, ensuring quality of service and cost efficiency, aligned with business priorities. Its main activities include global product delivery, portfolio management, daily operations, and proximity management.
The department / team :
You will join the Distributed & Mainframe Global Products department, responsible for delivering final products to AXA’s entities (POD, Z, ISeries, DC) and intermediate products to other departments (Cloud, Workplace), ensuring quality of services.
We rely on over 220 people working in an agile environment, managing major transformation programs like One DataCenter and ATLAS.
Our main missions :
1. Support the Cloud Strategy and support Cloud Transformation by designing and delivering the new Infrastructure hosting platform within our Datacenters (SDDC-POD), supporting platform migration.
2. Safeguard Core-IT QoS through updates and infrastructure decommissioning.
3. Transition Technical Services to the Cloud Target.
4. Introduce AIOps into our ecosystem tools where beneficial (Bots, Machine Learning monitoring).
5. Develop the One Data Center strategy to optimize our DC footprint and define the Target Operating Model.
6. Transform the department into a global, product-driven organization.
Job purpose and main missions :
As a Global Service Owner for distributed managed OS, your main goal is to protect all service-oriented, non-technical processes for comprehensive IT Product Management.
Your responsibilities include :
7. Manage all non-technical service processes within a formal ITIL framework (ITSM).
8. Focus on QoS, process evolution, design, and operations for distributed managed OS Product Teams.
9. Serve as governance, escalation, and coordination point to reduce MTTR, MTTA, MTTF, MTBF scenarios.
10. Manage operational support providers to ensure high-quality service delivery.
11. Monitor KPIs, SLAs, OLAs;
promote proactive communication;
and support trends likeAI-Ops, shift-left, incident prevention, and automation.
Your Profile
We are looking for someone with the following experience and skills:
12. Senior and advanced experience managing ITIL/Prosci-related enterprise environments (e.G., ADKAR in Change Management).
13. Strong understanding of modern enterprise IT environments, especially Managed OS and Databases (Linux, Windows, Oracle, SQL).
14. Good knowledge of current and legacy Operating Systems and Databases.
15. Deep understanding of QoS frameworks and management/optimization techniques.
16. Advanced knowledge of ITIL V3/V4 Service delivery processes is mandatory.
17. Experience with ITSM process structures like Incident, Problem, Change (IPC).
18. Interest in cloud solutions and platforms like AWS, Azure, or private data centers.
19. Leadership and organizational skills with service guidance and mentoring capabilities.
20. Autonomous, team-oriented, respectful of processes.
21. Interest in AI-Ops solutions for operational support and business optimization.
22. Open-minded, communicative, stakeholder management skills.
23. Ability to work in multicultural, global environments.
24. Upper intermediate English proficiency (spoken and written).
25. Customer-centric, results-oriented mindset.
26. Influencing skills, process and trend analysis to identify weaknesses and drive improvements.
27. Basic or advanced Power-BI development knowledge.
28. Strong communication and presentation skills, including handling sensitive client issues.
29. Strong team-building attitude and relationship management.
30. Proactive and autonomous in managing complex situations and scenarios.
About AXA :
AXA is a global insurance leader, committed to human progress through protection. With 153,000 employees across 54 countries and serving 105 million customers, we foster a culture of respect, inclusion, and diversity. Join us to grow and make a difference in critical moments of people's lives.
About the Entity :
AXA is transforming into a sustainable, tech-led company. Our Group Operations drive this change through technology and innovation, with a global presence and a focus on data technology, procurement, sourcing, and high-performing teams.
What We Offer :
We bring together diverse expertise and are committed to equal opportunity employment and fostering an inclusive environment where all employees are valued and respected.
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