Location: Office based in Madrid, Spain.
Contract: Temporary Contract (6 months)
Reports to: Technical Support Team Lead
The Job Role
We are looking for a motivated intern to join our international technical team. This is an exciting opportunity to gain hands-on experience in a software company with a global presence. You will support basic IT and technical tasks while learning from experienced professionals.
Job Responsibilities
1. Assist the technical support team in managing incoming support tickets.
2. Perform basic troubleshooting tasks under supervision.
3. Assist with documenting procedures and user guides.
4. Support the setup and maintenance of equipment and software.
5. Learn to use remote support tools and internal systems.
Required Skills and Experience
1. Currently enrolled in formal education in IT, Computer Science or a related field.
2. Ability to sign an internship agreement between the company and your university or educational institution.
3. Interest in technology and willingness to learn.
4. Good communication skills in Spanish.
5. Advance written and spoken English level (B1+) – enough to read documentation and interact occasionally with internal team members.
6. Proactive, organized, and eager to develop professionally.
Nice to Have:
* Exposure to SQL Server, IIS, or virtualization (academic or project-based).
* Experience with support ticketing systems or remote tools.
In return we offer:
* A remunerated internship offering real-world IT exposure within a global company.
* Practical training and mentoring from IT experts.
* Introduction to international work environments and tech tools.
* Possibility to grow into a Junior Support role.
* Flexible working hours compatible with study commitments.
Company Description
iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.
iTS offers PaperCut, Printcity, DocSlide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. ITS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements.
Please visit iTS-group.com and printandcopycontrol.com for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.
Company Values
* Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships.
* Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.
* International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.
iTS is not:
* Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.
Why Join Us?
Join us and become part of a supportive team that values initiative, collaboration, and continuous improvement. If you are passionate about customer service, enjoy working in a dynamic environment, and are looking for a fulfilling role where you can grow and develop, we'd love to hear from you.