Academic Success Manager
Are you a passionate about Customer Success?
Do you enjoy being part of team that collaborates to deliver cutting-edge health education solutions?
About our Team
In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team are focused on faculty and student engagement including their success and satisfaction in adopting Elsevier solutions.
About the Role
As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal up new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions.
**Responsibilities**:
- Driving demand for Elsevier e-solutions and content to the health market;
- Generating opportunities for e-solutions and collaboratively work with institutional sales team to lead to conversions of opportunities;
- Identifying key decision makers and positioning solutions appropriately. Your efforts with faculty will naturally create advocacy for Elsevier, our products, and solutions;
- Managing onboarding and implementation of Education e-solutions into institutions particularly key faculty, students, librarians;
- Supporting usage through face to face and online training sessions to maintain the healthy use of e-solutions. Scheduling and conducting product presentations;
- Capturing customer experience feedback and share with Content, Marketing, Product and Sales teams through instructed tools and processes.
**Requirements**:
- Able to work as a team player and to effectively collaborate within a matrix organization;
- Be a great communicator with engaging presentation skills and enthusiasm for sharing your work with a multidisciplinary team;
- Have good experience in a customer-facing role gained in an academic/education, content, or software organization;
- Be able to build rapport & credibility quickly at all levels, with a wide variety of customers and colleagues;
- Demonstrate knowledge of educational institution structures and decision-making processes;
- Demonstrate native or near-native fluency in Arabic and a good command of English, as well as the ability to speak and write in an engaging manner;
- Be open to travel (50%) and have a driving license.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
- Working versátil hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. We promote a diverse environment with co-workers who are passionate about what they do, and how they do it. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.
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