Are you interested in technology, enjoy helping people, and want to grow your career in an innovative digital health environment?
We are looking for a Junior IT Support Engineer to join a growing technology team within the digital health / precision medicine sector.
About the Company
Founded in 2015, this technology company specializes in precision medicine solutions, working with clinical, genomic, and medical imaging data to build digital tools that improve patient care.
The team brings together science, technology, and healthcare in a collaborative, impact-driven environment.
Your Role
You will be part of the IT team, providing internal technical support and helping ensure the smooth operation of systems, devices, and tools used across the company.
This is a junior-level role, adecuado for candidates with a solid technical foundation, professional training (FP or equivalent), and a strong willingness to learn.
Key Responsibilities
- Provision, configure, and deploy corporate devices (macOS, Windows, iOS) for new hires.
- Provide first-level IT support to employees (hardware, software, peripherals).
- Manage users, groups, and permissions in Google Workspace.
- Troubleshoot connectivity, performance, application, and access issues.
- Monitor basic device and system health.
- Administer user access (onboarding, offboarding, role changes).
- Maintain and update device management tools (MDM/EMM).
- Perform routine updates, patches, and system checks.
- Document support cases and internal IT processes.
- Support IT asset inventory and lifecycle management.
- Collaborate with other teams to escalate issues when needed.
- Identify opportunities to improve or automate manual tasks.
Required
- Professional training or technical studies in IT, Systems, or a related field (FP or equivalent).
- Around 1 year of experience in IT support, helpdesk, or similar roles (internships included).
- Basic knowledge of:
- Windows and macOS
- Networking fundamentals
- Google Workspace
- Strong communication skills and a user-oriented mindset.
- Proactive attitude and eagerness to learn.
Nice to Have
- Experience with MDM tools (Jamf, Intune, Kandji, etc.).
- Basic scripting or automation knowledge.
- Interest in IT security and best practices.
- Experience in startup or tech environments.
What We Offer
- Full-time, permanent position.
- Hybrid model with 2 onsite days per week in Esplugues. Core working hours: 9:30 AM – 1:30 PM (CET). flexible schedule.
- Stable role within an innovative digital health company.
- Continuous learning and professional development.
- Supportive, collaborative team environment.
If you are looking for a stable project, to continue learning and growing in a company that empowers you, do not hesitate to sign up.