Overview German-speaking Technical Account Manager to join Arsys (part of the IONOS Group) for global cloud and hosting platforms. You will be the go-to partner for key clients, ensuring a smooth experience, tailoring solutions to business needs, and resolving technical issues. You will collaborate with internal engineering, support, and product teams while acting as a trusted advisor for the client.
What You’ll Do Act as the primary point of contact for selected clients in the DACH region.
Build long-term, trusted relationships and bridge communications between clients and internal technical teams.
Deliver timely, clear, and proactive communication via phone, email, and tickets.
Understand business goals and translate them into technical outcomes.
Coordinate and follow up on incidents, service requests, and change implementations.
Track and communicate resolution progress with clients and internal teams.
Ensure infrastructure changes are documented and followed through.
Assist in planning and monitoring small to mid-sized cloud/IT projects.
Align internal timelines, tasks, and team responsibilities; keep clients informed at every step.
Contribute to improving processes, documentation, and overall delivery quality.
What We’re Looking For Fluent in German (C1+); English or Spanish is a plus.
2+ years in a technical, project coordination, or client-facing role (IT, Cloud, SaaS preferred).
Strong communication and organizational skills.
Service mindset with the ability to prioritize and adapt in a dynamic environment.
Basic technical background or interest in cloud, infrastructure, or hosting solutions.
Why Join Us Work on integral-scale cloud infrastructure projects with top-tier clients.
Flexible hybrid or remote work options from Spain.
Competitive salary and benefits package: health insurance, meal vouchers, daycare allowance, and more.
Custom training & certifications in tech or leadership—tailored to your goals.
A culture of innovation, teamwork, and real impact: Your voice matters here.
Twice-a-year company-wide events and celebrations.
If you’re ready to bring your tech mindset, problem-solving skills, and passion for customer success to a growing international team, we’d love to hear from you. Apply now and let’s build something great together.
Job Details Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering, IT Services and IT Consulting
Industries: IT Services and IT Consulting, Telecommunications, Internet Marketplace Platforms
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